Manager - Compliance

Job Title: Compliance Manager

Department: Compliance

Reports To: Head of Compliance

Position Summary

The Compliance Manager will support the Head of Compliance in overseeing regulatory adherence across all business operations. This role is critical in monitoring processes, managing audits, reviewing collection activity, leading training programs, and addressing compliance risks. The ideal candidate has a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and applicable state laws.

Key Responsibilities

Regulatory Oversight:

- Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws.

- Support the implementation and maintenance of compliance policies, procedures, and control frameworks.

Audit & Monitoring:

- Conduct internal audits, account activity, and communication logs.

- Manage and prepare for external audits by clients or regulators.

Complaint Management:

- Investigate, document, and respond to consumer complaints from any channel (direct, CFPB, BBB, etc.).

- Analyze complaint trends and propose corrective actions.

Training & Awareness:

- Develop and deliver compliance training modules for new hires and ongoing employee certification.

- Collaborate with department leads to ensure consistent compliance culture.

Risk Assessment:

- Identify areas of potential compliance risk and escalate concerns with recommended mitigation strategies.

- Stay informed about regulatory changes and updates and communicate impacts to leadership.

Vendor & Data Privacy Oversight:

- Ensure third-party vendors handling consumer data adhere to company security and privacy protocols.