Manager - Communication/SME

Description:

- Function: Learning & Development

- Role Purpose: To own enterprise-wide communication capability building by designing scalable learning solutions, and using communication assessments as the single diagnostic to drive measurable improvement in readiness, reduce bench leakage, and support academy deployment outcomes.

This role is accountable for communication capability outcomes, not just training delivery.

Education:

Must Have:

- Bachelors degree in Communications, English, Business, Psychology, HR, or a related field

Good to Have:

- Postgraduate qualification in Learning & Development, Organizational Development, Communication, or Behavioral Sciences

- Certification in business communication, facilitation, or assessment tools

Experience:

Must Have:

- 610 years of experience in communication training, L&D, or capability building

- Proven experience designing and delivering enterprise-scale communication programs

- Hands-on experience using communication diagnostics / assessments (Versant or equivalent)

- Experience enabling internal faculty / train-the-trainer models

- Strong stakeholder management experience with global business leaders

- Experience measuring prepost learning impact using data

Good to Have:

- Experience working with bench or redeployment populations

- Exposure to workforce planning or skill inventory analysis

- Experience supporting early talent or graduate programs

- Experience in large, multi-BU organizations

- Exposure to media and advertising industry.

Knowledge:

- Enterprise communication capability frameworks

- Adult learning principles and scalable faculty models

- Communication diagnostics and assessment methodologies

- Bench readiness and deployment indicators

- Measurement frameworks for learning effectiveness

- Instructional Design Principles

- Enterprise L&D operating models (scale vs bespoke)

- MS Suite, LMS

Skills:

- Designing communication capability programs at scale

- Internal faculty enablement and facilitation

- Translating BU problems into enterprise capability themes

- Diagnostic-led learning design

- Stakeholder alignment across capabilities

- Data interpretation for readiness and skill inventory insights

Abilities / Accountabilities:

- Build and sustain a strong communication programs including project management

- Increase reuse of learning assets and reduce dependency on external vendors

- Conduct diagnostics and protect learning quality at scale

- Translate needs into enterprise-level capability solutions

- Enable prepost measurement of communication improvement

- Build communication readiness for bench employees

- Contribute to preventing bench leakage

- Provide insights on skill inventory risk during attrition, in partnership with Program Owners

- Track and report communication outcomes linked to deployment readiness

Success Measures:

- Adoption and effectiveness of internal faculty model

- Reduction in external vendor usage

- Communication assessment score improvement (prepost intervention)

- Improved communication readiness of bench employees

- BU validation of communication readiness at deployment