Manager - Client Servicing

Description:

- Client Relationship Management: Serve as the main point of contact for clients, fostering long-term strategic relationships (Manager: often focusing on key accounts).

- Understand objectives and brand guidelines, ensuring high client satisfaction and prompt issue resolution.

- Project Leadership & Coordination: (Manager: Lead the project team; Executive: Execute tasks).

- Translate briefs into actionable plans.

- Coordinate strictly with creative, production, and operations teams to ensure seamless delivery of events and campaigns on time and budget.

- Financial Oversight & Planning: Prepare detailed proposals, secure cost estimates, and manage project profitability. (Manager: Oversee overall budget; Executive: Assist with invoicing/documentation).

- Ensure adherence to all financial and quality standards.

- Business Growth: Proactively identify and secure upselling/cross-selling opportunities within existing accounts. (Manager: Lead pitches and contribute to business strategy).

Key Skills:

- Requires strong communication, presentation, and organizational skills.

- Must be proficient in MS Office and have proven experience in an agency, marketing, or event management environment