About the Role The Manager - Client Services will be responsible for leading a team of recruiters to deliver exceptional recruitment outcomes for a complex client account. This role requires a dynamic leader who can balance operational delivery, client engagement, team performance, and financial accountability. The Manager will act as a strategic partner to senior client stakeholders, providing consultative guidance on talent acquisition strategies while ensuring seamless execution of recruitment campaigns. The position demands a strong focus on service excellence, compliance, and continuous improvement. You will be accountable for driving team productivity, ensuring adherence to SLAs and KPIs, and fostering a culture of collaboration, innovation, and high performance. As a key point of contact, you will influence client hiring strategies through data-driven insights and contribute to overall business growth by optimizing recruitment delivery models. Key Responsibilities Team Leadership & Development - Lead, mentor, and motivate a team of recruiters to achieve hiring targets and deliver high-quality recruitment services. - Foster engagement, retention, and professional growth through coaching, performance reviews, and career development plans. - Manage team workloads effectively, balancing priorities across multiple requisitions and business areas. Client & Stakeholder Management - Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor and strategic partner. - Conduct regular client review meetings to present recruitment progress, market insights, and performance dashboards. - Proactively address challenges, propose solutions, and ensure alignment between client expectations and delivery outcomes. Recruitment Delivery & Process Excellence - Oversee end-to-end recruitment delivery, ensuring timely fulfillment of requisitions in line with agreed SLAs, KPIs, and budgets. - Ensure compliance with recruitment legislation, account governance frameworks, and data accuracy within ATS/CRM systems. - Drive improvements in candidate experience, from sourcing to onboarding, ensuring a consistent and professional process. - Implement innovative sourcing strategies and continuously refine recruitment methodologies to meet evolving client needs. Operational & Financial Accountability - Monitor account performance against financial and contractual obligations, ensuring profitability and sustainability. - Identify opportunities for efficiency gains, cost optimization, and value-added services for the client. - Contribute to business reporting, including recruitment metrics, financial performance, and forecasting. Change Management & Insights - Support organizational and client-driven change initiatives, ensuring smooth transitions and adoption across teams. - Leverage recruitment analytics and market intelligence to provide actionable insights that influence client hiring strategy. - Stay updated on industry trends, legislation, and best practices to ensure recruitment delivery remains compliant and competitive. Job Requirements - Proven experience managing recruitment teams and delivering large-scale, end-to-end hiring campaigns. - Strong stakeholder management and influencing skills, with a track record of partnering with senior clients. - In-depth knowledge of recruitment legislation (e.g., IR35, discrimination laws) and local market practices. - Agile and resilient, with the ability to thrive in fast-paced, target-driven environments. - Proficiency in recruitment technology platforms (ATS/CRM) and strong reporting/analytics capabilities. Desirable: - Experience managing geographically dispersed or remote teams. - Strong analytical and problem-solving skills with ability to use data to drive decision-making. - Commercial acumen with understanding of contracts, SLAs, and financial levers.

Hyderabad

Manager - Client Service - RPO 

Job Description for Manager - Client Service - RPO  in Gallop Research in  Hyderabad for (12-20) years of experience. Apply Now!