Manager - Client Relationship

Key Responsibilities:

- Manage and maintain strong relationships with clients from order placement to payment collection.

- Ensure high levels of customer satisfaction by providing timely support and effective communication.

- Handle client queries, provide product/service information, and resolve issues promptly or escalate when required.

- Coordinate with internal departments to ensure smooth order processing, delivery, and after-sales service.

- Gather and document client feedback to improve service quality and client retention.

- Maintain accurate records of client interactions and transactions in CRM systems.

- Support business growth by identifying upselling or cross-selling opportunities.

Skills & Competencies:

- Excellent communication and interpersonal skills (both verbal and written).

- Polite, proactive, and confident in client interactions.

- Strong follow-up and coordination abilities.

- Good knowledge of MS Office (Excel, Word, Outlook) and basic CRM tools.

- Ability to multitask, stay organized, and work effectively under pressure