Manager - Client Relations

Join a leading experiential marketing and event management company to drive growth, deliver impact, and build lasting client relationships.

Job Responsibilities:

- Effectively address client satisfaction, renewal and escalation issues of managed accounts until resolved.

- Develop a strong understanding of clients' marketing and business objectives and drive high-level strategic plans and objectives.

- Create new sales tools including marketing presentations for managed clients.

- Identify, develop and build differentiators in client offerings.

- Managing project delivery & quality standards as set by the HOD

- Ability to write Proposals, Draw Estimates and Timelines for projects

- Direct annual budgeting and planning process with HOD.

- Increase revenue streams from the existing accounts as per targets laid down by the HOD

- Ensuring quarter on quarter revenue forecast & growth for the managed account.

- Ability to track opportunities and take correct measures leading to closure.

- Ensuring timely management of client receivables.

- Focusing on expanding service portfolios of key accounts by selling additional & new services other than the one already extended to the managed account.

- Increase the effectiveness and efficiency of direct reporter, follow best practices, manage & train direct reporter.

- Managing internal and external processes including, departmental MIS, SOP & Forecasts for managed accounts on weekly and monthly basis.

- Ensure Customer Service follow-up methods and procedures are complete and meet time standards.

- Create methods to provide feedback and Quality Assurance.

- Guide and lead the team members to deliver products/services that meet or exceed the customer requirements.

Job Specifications:

- Advanced Degree in business or marketing 9-11 years of experience.

- Manager - Client servicing must have strong customer service and interpersonal communication skills.

- They should be able to manage time, projects and sales efficiently and be detail oriented.

- Need to have a strong judgement and decision-making skill.