Manager/Chief Manager - Relationship Management - Custody Clients

Service RM - Manager/Chief Manager- Custody Clients

Job Description:

- Build and maintain strong relationship with clients, understanding their needs and delivering tailored solutions.

- Incumbent to ensure smooth customer onboarding by liaison with internal teams for the same.

- Understand regulatory guideline with reference to Foreign Investments.

- Take ownership and address client queries and resolve them in a timely and efficient manner.

- Tracking of NAV to be released to the clients.

- Coordinate with the Fund accountant team to ensure NAV is released as per the decided TAT.

- Liaising with the Account and Finance team for the fee calculations.

- Cross check the fee calculations through the NAV pack and accordingly release weekly/monthly fee calculations to the clients.

- Revert to client queries in case of any understanding required from the client.

- Coordinating with the Operations team to ensure Clients request such as subscriptions /redemptions are processed smoothly and within the TAT.

- Work closely with internal teams such as Sales, Product and Operations to deliver a seamless client experience.

- Liaising with administrator and distributor/referral agent for smooth onboarding.

- Tracking any fund transfer request from client. Coordinating with PCM and Custodian for the same.

- Collect prompt and accurate feedback from the clients.

- Interact with them and ensure that all valid client concerns are being dealt with immediately.

- Escalate unresolved queries /issues to the appropriate team.