Manager - Business Development - BPO/BPS

We are seeking a high-impact Sales / Business Development professional with a strong background in the BPO/BPS industry to drive new business acquisition and expand our client footprint.

This role is focused on hunting new opportunities, building strategic relationships with senior stakeholders, and driving large revenue deals across domestic and international markets.

Key Responsibilities:

- Drive end-to-end new business development across BPO/BPS service offerings

- Identify, qualify, and close high-value opportunities in target industries

- Build and nurture relationships with CXOs, decision-makers, and procurement leaders

- Develop and execute strategic sales plans to achieve revenue targets

- Lead RFP/RFI responses, proposal creation, and commercial negotiations

- Collaborate with internal teams to design customized, client-centric solutions

- Track market trends, competitive landscape, and customer needs to refine sales strategy

- Represent the organization in client meetings, industry forums, and networking events

- Maintain accurate pipeline, forecasting, and reporting

Must-Have Experience & Skills:

- 5+ years of experience in sales / business development within the BPO/BPS industry

- Proven track record of new business generation (- 2025 Cr+ annually)

- Strong network with decision-makers across target industries

- Experience in selling voice, non-voice, back-office, or KPO services

- Demonstrated ability to close large deals and consistently exceed targets

- Strong consultative selling, negotiation, and stakeholder management skills

- Ability to work independently in a high-performance, target-driven environment

- Willingness to travel as required

Nice-to-Have:

- Postgraduate degree in Sales, Marketing, or related field

- Experience working with international clients (US/UK/ANZ/ME regions)

- Exposure to digital transformation, automation, or CX-led solutions