Role Overview:

We are seeking an experienced Business Compliance Manager - Cards & Payments to lead regulatory compliance, audit governance, and risk oversight across the Bank's Cards and Payments portfolio. The role will be responsible for ensuring adherence to all applicable regulatory, network, and internal governance requirements covering Credit Cards, Debit Cards, Merchant Acquiring (online & offline), UPI, IMPS, NEFT, RTGS, NACH, BBPS, and other payment products.

This position will serve as the primary business interface for regulators, payment networks, auditors, compliance, risk, operations, and technology teams to ensure timely implementation of regulatory mandates and closure of audit observations.

Key Responsibilities:

- Drive compliance with RBI, NPCI, Card Network (Visa, Mastercard, RuPay), and other regulatory requirements across Cards and Payments businesses.

- Assess regulatory circulars, advisories, and network mandates; coordinate implementation with relevant stakeholders.

- Act as the central point of contact for regulatory inspections, audits, and reviews.

- Manage and coordinate all audit engagements, including:

1. Concurrent Audits

2. Internal Audits

3. Statutory Audits

4. RBI Inspections

5. Information Security Audits

- Track, monitor, and ensure timely closure of audit observations and compliance action items.

- Develop and maintain compliance dashboards, audit trackers, and governance MIS for senior management.

- Review and strengthen business controls, operational processes, and compliance frameworks.

- Partner with Business, Operations, Technology, Risk, Legal, Compliance, and Information Security teams to ensure regulatory readiness and adherence.

- Support policy formulation, process governance, and control reviews for Cards and Payments products.

Qualifications & Experience:

- Bachelor's degree in Commerce, Management, Engineering, or a related discipline.

- MBA, CA, CS, CISA, Certified Compliance, Risk Management, or equivalent professional qualifications preferred.

- Minimum 7 years of experience in Cards, Payments, Banking Compliance, Audit, Risk Management, or Regulatory Governance.

- Proven experience handling compliance and governance for one or more of the following:

1. Credit Cards

2. Debit Cards

3. Merchant Acquiring

4. UPI

5. IMPS

6. NEFT / RTGS

7. NACH / BBPS

8. Digital Payments

- Hands-on experience in managing interactions with NPCI, RBI, Card Networks, Statutory Auditors, Internal Auditors, Concurrent Auditors, and Regulatory Inspectors.

- Strong understanding of payment systems, regulatory frameworks, audit processes, and operational risk management and RBI's Master Directions, Network, NPCI's Circulars.

- Demonstrated ability to manage complex cross-functional initiatives and regulatory programs.

Key Skills:

- Regulatory Compliance & Governance

- NPCI & Payment Ecosystem Knowledge

- Audit & Inspection Management

- Risk & Control Frameworks

- Stakeholder Management

- Policy & Process Governance

- Strong Analytical & Communication Skills

- Executive Reporting & MIS Management

Preferred Candidate Profile:

The ideal candidate should have extensive experience in the banking or payments industry with a proven track record of managing regulatory compliance, audit governance, and control frameworks for Cards and Payments businesses. Experience within leading banks, card issuers, acquiring banks, fintechs, payment aggregators, or payment service providers will be preferred.