BPO Operations Manager Location- GGN Job Description: - Seasoned Sales experienced resource responsible for management and coordination of overall operations, SLA delivery across multiple LOBs. - Solid understanding of contact center SLAs and calculation methodologies with analytical bent of mind - P and L understanding & accountability. - Client interaction - Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores. - Manage conference calls/other communication such as WBR/MBR/QBR with the client and build a rapport with key client contacts. - Supporting new business initiatives along with Transitioning support. - Internal co-ordination with Projects and other teams within the org to meet SLA standards. - Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations. - Ensuring cross functional teams are operating in line with the business needs - Team Management and People Development - Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. - Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building. Qualifications: - Graduate/ Post Graduate with Minimum 7 years of team handling experience in a sales/contact center environment - Proficient English reading and writing skills - Proficient in Microsoft Office applications - Highly organized with a proven track record of delivering to deadlines - Exceptional attention to detail and output oriented & work under pressure - Ability to follow SOPs - Problem solving skills - Effective communication and analysis skills - Preferred- Six Sigma/ Lean certification

Gurgaon/Gurugram

Delhi

Manager - BPO Operations 

Job Description for Manager - BPO Operations  in WEN WOMENTECH PRIVATE LIMITED  in  Gurgaon/Gurugram Delhi for (7-9) years of experience. Apply Now!