Title: Manager - Banking Transformation

Location: Mumbai

Experience: 3 - 7 years

Working Mode: Hybrid

Must Have's:

- Banking Transformation

- Indian Banking

- Business Process Re-engineering

- Lending and Liabilities

- CASA

- Customer journey

- Process Improvement

Role Overview:

The role is focused on advising leading banks and financial institutions on business transformation initiatives, process re-engineering, operating model enhancement, and customer experience transformation. Specifically looking for professionals who have worked within Indian Banks and have led or contributed to transformation programs from a business and operations perspective, rather than purely technology implementation roles.

Roles & Responsibilities:

- Lead business transformation and process re-engineering engagements for banks and financial institutions.

- Manage client relationships and act as a trusted advisor to senior banking stakeholders.

- Drive end-to-end transformation initiatives across liabilities, lending operations, and customer experience journeys.

- Lead process redesign workshops and operating model transformation programs.

- Guide teams in conducting current-state assessments, future-state design, and business case development.

- Lead customer journey transformation initiatives focused on acquisition, onboarding, servicing, lending, and retention.

- Manage project governance, risks, budgets, and stakeholder expectations.

- Mentor and develop consulting teams while contributing to practice growth and business development.

Required Skillsets:

Must have hands-on experience in one or more of the following areas within the Indian banking ecosystem:

1. Liabilities Products:

- CASA

- Savings Accounts

- Current Accounts

- Term Deposits

- Deposits Growth and Customer Acquisition

2. Lending Transformation:

- Retail Lending

- Personal Loans

- Home Loans

- MSME Lending

- Loan Origination Process

- Credit Journey Transformation

- Lending Operations Optimization

3. Customer Journey & Experience Transformation:

- Customer Onboarding

- Digital Banking Journeys

- Branch Transformation

- Service Journey Redesign

- Omnichannel Experience

- Customer Lifecycle Management

- Customer Experience (CX) Programs

4. Business Transformation:

- Business Process Re-engineering (BPR)

- Operating Model Design

- Process Excellence

- Business Transformation Programs

- Service Delivery Transformation

- Productivity and Efficiency Improvement