Manager - Ad Sales & Customer Success

Description:

Job Title: Ad Sales & Customer Success Manager (Digital / Programmatic)

Location: Andheri East, Mumbai

Experience: 28 years

Working Days: 5 days/week

Type: Full-Time | On-site

Role Overview:

This hybrid role spans Digital Ad Sales + Customer Success, focusing on revenue growth, international client management (US-focused), campaign execution, and performance optimization. Ideal for professionals from AdTech, Programmatic, or B2B SaaS backgrounds.

Key Responsibilities:

Ad Sales:

- Build/manage a strong ad sales pipeline and convert global clients.

- Sell digital ad formatsDisplay, Video, Native, Contextual & Programmatic solutions.

- Create customized proposals aligned with client KPIs.

- Own the full sales cycle and deliver consistent revenue.

- Track pipeline, performance & deals via CRM tools (HubSpot/Salesforce/Zoho).

Customer Success:

- Act as primary POC for clientsensuring satisfaction, retention & growth.

- Understand client goals & deliver strategic recommendations.

- Collaborate with Sales, Product & Ad Ops for onboarding and execution.

- Conduct performance reviews, analyze monetization metrics & optimize.

- Deliver product demos, training & updates on features/best practices.

- Handle escalations & provide pre-sales technical support.

Mandatory Requirements:

- 2-8 YOE in Digital Ad Sales, Programmatic Sales, Customer Success, or Account Management.

- Experience working with international clients (US preferred).

- Strong knowledge of DSPs, SSPs, Ad Exchanges, RTB, CTR, CPM, CPC, ROAS.

- Background in B2B SaaS (MarTech/AdTech).

- Tier-1 MBA OR MBA + 35 years OR 68 years w/o MBA.

- Based in Mumbai/Pune/Maharashtra or originally from Maharashtra.

- Minimum 1.52 years stability in each role.

Preferred Qualifications:

- B.E./B.Tech (IT/CSE/ECE) + MBA.

- Strong pre-sales experiencedemos, onboarding, technical presentations.

- Hands-on CRM experience (HubSpot/Salesforce/Zoho).

- Exposure to campaign analytics & data-driven optimization.

Ideal Candidate Traits:

- Strong negotiation & communication skills.

- Analytical, proactive & high ownership mindset.

- Proven revenue achievement & client management record.

- Comfortable in fast-paced, high-growth tech environments.

Perks & Benefits:

- Flexible working hours & generous leaves.

- Salary advance + interest-free loans.

- Maternity/Paternity/Adoption assistance.

- Butler & concierge services.

- Team off-sites, celebrations & vibrant culture.

- Health insurance (employee & family).

- Fully equipped gym.

- Gift vouchers for special moments.

- Education sponsorship programs.