Job Mode: Work From Office

Job Type: Full-time

Working Days: 6

Industry: Fintech

About the Company:

We are building India's next-generation collections stack for lenders

What You'll Do:

We are looking for a Management Trainee / EIR- who has at least 1 year of startup experience and is excited to work at the intersection of AI, digital collections, customer problem-solving, and operational excellence.

This role sits inside our SaaS & Digital Engagement team and works closely with product, data, and customer success to deep-dive into lender portfolios and solve real collection problems using AI-driven interventions.

You will act as a problem solver + experiment owner- designing hypothesis, running experiments, interpreting results, and driving measurable recovery impact for lenders.

Deep Problem-Solving for Lenders

- Understand lender portfolios, borrower patterns, and early-warning signals.

- Identify problem pockets (DPD spikes, low response segments, channel drop-offs).

- Translate these insights into digital & voice-bot strategies.

Voice AI & Digital Channel Execution:

- Configure and optimize Chakra Voicebot campaigns for different buckets and borrower segments.

- Use SMS, WhatsApp, IVR, and email intelligently to drive response rates.

- Continuously experiment with scripts, nudges, timings, and workflows to improve outcomes.

Impact Measurement & Analytics:

- Track conversion, response rate, PTP uplift, and channel-level recoveries.

- Build quick dashboards and narratives to measure and communicate impact.

- Recommend iterative improvements backed by data, not assumptions.

Cross-Functional Collaboration:

- Work closely with product, engineering, and CS teams to refine features and solve customer pain points.

- Participate in customer discussions to understand lender expectations and interpret performance.

What We're Looking For:

- 1-3 years of experience, ideally in a startup (operations, product, strategy, growth, analytics, or similar roles).

- Strong problem-solving & analytical thinking.

- Bias for action- ability to run experiments fast and iterate even faster.

- Comfortable engaging with senior stakeholders at NBFCs / lenders.

- Curious, structured, and someone who loves owning outcomes end-to-end.

- No coding required, but comfort with spreadsheets and dashboards is expected.

What Success Looks Like in 6 Months:

- You have independently run 6-10 high-impact digital/voice interventions.

- Your experiments have measurably improved client KPIs (response rate, conversions, promise-to-pay, buckets).

- You are trusted by cross-functional teams and by customers for problem-solving and execution rigor.

- You are pushing the boundaries of what Voice AI can do in collections.

Why Join Us?

- You will be solving real, high-stakes business problems for top lenders.

- You will work on cutting-edge Voice AI being deployed at national scale.

- You will directly influence portfolio outcomes and P&L impact for customers.

- You will learn product, analytics, strategy, and execution- all at once.

- You will sit at the heart of the company's SaaS growth engine.