Job Summary:

- We are seeking a highly experienced MIS Manager to lead and scale our Management Information Systems (MIS) function within the Revenue Cycle Management (RCM) domain.

- This role requires strong leadership, deep RCM knowledge, and advanced technical expertise to drive data strategy, automation, operational analytics, and client-facing insights.

- The Senior MIS Manager will oversee the MIS team, improve reporting frameworks, enhance system utilization, and ensure high-quality data-driven support for internal and external stakeholders.

Key Responsibilities:

Strategic Reporting & Advanced Analytics:

- Oversee the design and governance of enterprise-level RCM reporting frameworks.

- Drive the development of analytical models for forecasting, trend analysis, and performance enhancement.

- Ensure accuracy, consistency, and timeliness of all high-impact operational, financial, and executive reports.

- Create advanced dashboards and analytics solutions using Power BI/Tableau to support strategic decision-making.

Data Management, Governance & Compliance:

- Establish data quality standards, validations, and audit frameworks across RCM systems.

- Maintain system-wide data integrity, ensuring compliance with HIPAA and healthcare security requirements.

- Partner with IT and engineering teams to enhance data pipelines, ETL processes, and system integrations.

- Manage master data governance and ensure consistent use of data definitions across the organization.

Automation, Process Optimization & System Improvements:

- Lead RCM process automation initiatives using SQL, scripting, RPA, macros, and API integrations.

- Evaluate and implement new technologies or tools to reduce manual effort and improve throughput.

- Optimize system configurations and lead enhancements, upgrades, and cross-platform integrations.

- Spearhead transformation projects involving new RCM systems, migrations, or large-scale process redesign.

Client Leadership & Relationship Management:

- Interact with senior client stakeholders to understand reporting needs and deliver value-focused solutions.

- Present performance insights, analytical findings, and automation outcomes in client meetings.

- Translate client requirements into MIS strategies, ensuring high accuracy and timely delivery.

- Support business reviews, forecasting discussions, and strategic planning with data-driven recommendations.

- Maintain strong client satisfaction through proactive communication and high-quality MIS support.

Cross-Functional Collaboration:

- Collaborate with operations, quality, client services, finance, and IT to align MIS initiatives with business goals.

- Support new client onboarding efforts by defining reporting structures, KPIs, and system setup.

- Coordinate with external vendors or technology partners on system enhancements and issue resolution.

Leadership, Team Development & Performance Management:

- Lead, mentor, and develop a high-performing MIS team, including managers, analysts, and reporting specialists.

- Should have managed ideally larger or multi-tiered teams.

- Drive continuous improvement, technical upskilling, and competency building within the department.

- Oversee workload distribution, talent development, and succession planning.

- Foster a culture of innovation, accuracy, accountability, and data-driven excellence.

Technical Skills:

- Expert proficiency in SQL, MS Excel, Power BI/Tableau, and database management.

- Experience with major RCM systems (Epic, Kareo, eClinicalWorks, NextGen, Athena, etc.

- Strong understanding of automation tools, ETL pipelines, scripting, and reporting technologies.

- Deep knowledge of HIPAA, PHI protection, and industry compliance requirements.

Soft Skills:

- Exceptional leadership, communication, and stakeholder engagement abilities.

- Strong analytical, problem-solving, and decision-making skills.

- Ability to manage complex projects, tight deadlines, and high-impact deliverables.

- Strategic thinking with a hands-on, solution-driven approach.

Key Performance Indicators (KPI's):

- Accuracy, stability, and scalability of MIS reporting frameworks

- Efficiency gains through automation and process optimization

- Data quality, governance, and compliance metrics

- Client satisfaction and retention through MIS service performance

- Team performance, development, and delivery quality

Perks & Benefits:

- Competitive senior-level compensation and performance incentives

- Health insurance coverage

- Night shift allowance (as applicable)

- Leadership development and certification opportunities

- Collaborative, dynamic, and innovation-focused work culture

Qualifications:

Education:

- Bachelor's or Master's degree in Information Systems, Computer Science, Healthcare Administration, Data Analytics, or related field.

Experience:

- 10 to 13 years of MIS experience, with at least 3+ years in a leadership or managerial role in RCM, healthcare, BPO, or ITES.

- Strong understanding of US healthcare billing systems, payer policies, claim workflows, and RCM KPI's.