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Area Manager

Product Manager - Cabs About the Opportunity: Role - Product Manager Level - Deputy Manager Location - Bangalore Reporting to - Associate Director - Product Management About the function : Go-MMT Cabs is a top player in the organized cab-hailing industry, setting new standards in service and quality. Whether for business or leisure, we ensure a reliable and comfortable experience for every ride. Our commitment to excellence makes us the go-to choice for planned travel. Go-MMT Cabs is committed to providing exceptional transportation solutions, currently focusing on three key areas: Outstation Cab Hires: Our outstation product enables customers to plan and book intercity cab services across more than 40,000 routes. With options for multi-day rentals, we offer flexibility and convenience for all the travel needs. Airport Transfers: We provide seamless airport transfer services connecting cities to airports and vice versa. Operating in over 75 cities across India and 600+ international airports, our service is backed by industry-leading fulfillment and customer satisfaction (NPS). Leveraging our expertise in flights and travel, we deliver an elevated cab booking experience through innovative, industry-first products. Local Cab Rentals: - Our local cab rental service offers time-based (hourly) rentals, providing dedicated availability and flexibility for consumers looking to navigate within their local city. This service caters to various travel needs, whether for errands, business, or leisure. - At Go-MMT Cabs, we strive to redefine the cab booking experience, ensuring reliability, convenience, and customer satisfaction at every step. About the role : - This role is dedicated to enhancing the post-booking experience for users of cab services through MakeMyTrip and Goibibo. - It covers the entire journey from booking confirmation to journey completion or cancellation, ensuring a seamless and satisfying customer experience. - You will analyze user interactions, identify pain points, and implement improvements to maximize both customer satisfaction and operational efficiency. What you'll be doing : - This Product Manager will focus on delivering exceptional post-booking experience for customers in the cab services of MakeMyTrip and Goibibo. Key responsibilities include: Pain Point Identification: - Understand User Issues: Analyze the root causes of NPS detractors, driver calls, and user cancellations, addressing both technical/product and supply-related challenges. Pain Point Sizing and Prioritization: - Impact Assessment: Quantify problems and prioritize use cases based on ROI, ensuring efforts are focused on maximizing impact and minimizing noise. Metrics Driven: - Data Analysis: Stay informed about key metrics and trends, including NPS, call ratios, user cancellation rates, and repeat rates to guide decision-making. Tracking and Instrumentation; - User Experience Monitoring: Utilize front-end analytics tools like Omniture and Google Analytics to track user experiences and identify areas for improvement. Excellent Execution: - Project Management: Lead key post-sales initiatives for both brands, ensuring timely project delivery. Scrum Management: - Daily Stand-Ups: Facilitate daily stand-up meetings to keep the team accountable and aligned on the delivery plan. - Documentation: Maintain meticulous and timely documentation, including product requirement documents, designs, and HTMLs. - Sprint Planning and Execution: Plan detailed tasks and align with engineering leads and the rest of the team for effective execution. Multi-team Collaboration: - Cross-Functional Engagement: Collaborate with various teams, including product, engineering, cab demand and supply, post-sales common product, Mydesk, MO finance, and post-sales engineering, to align and drive projects across multiple functions. Customer Contact Centre Liaison: - Pulse on Issues: Work closely with the Customer Contact Centre team to stay informed about top problems and escalations, ensuring that customer feedback is incorporated into ongoing improvements. - This role is vital for enhancing customer satisfaction and driving operational success in the cab services domain. Qualification & Experience : MBA, preferably from Tier I institutes (Engineering background is plus) with 2-4 years of Product management experience.

Bangalore

MakeMyTrip - Product Manager - Cabs Segment - IIM/ISB/FMS/MDI 

Job Description for MakeMyTrip - Product Manager - Cabs Segment - IIM/ISB/FMS/MDI  in MakeMyTrip in  Bangalore for (2-4) years of experience. Apply Now!

MakeMyTrip - Product Manager - Cabs Segment - IIM/ISB/FMS/MDI  | iimjobs.com