Maintenance Manager/Head - Cafes/QSR/Hospitality/Retail Industry

Role Overview

The Maintenance Head will oversee end-to-end maintenance operations across 3 regions, covering 200+ Chaayos cafes. The role demands hands-on involvement at the ground level, ensuring minimal downtime, cost optimization, and consistent upkeep of infrastructure and equipment.

Key Responsibilities

- Lead and manage maintenance operations across 200+ cafes in 3 regions.

- Actively engage in ground-level maintenance work to ensure smooth operations.

- Conduct Root Cause Analysis (RCA) of recurring technical issues and implement permanent solutions.

- Oversee preventive and corrective maintenance of kitchen equipment, HVAC, electrical, plumbing, and other infrastructure.

- Develop and implement preventive maintenance schedules to minimize breakdowns.

- Manage vendor network and AMC contracts, ensuring timely and quality service delivery.

- Optimize maintenance costs without compromising service standards.

- Ensure compliance with health, safety, and statutory requirements.

- Lead, train, and motivate a team of regional technicians and staff.

- Track and report maintenance KPIs such as uptime, cost, and response time.

Key Skills & Competencies

- Strong technical expertise in QSR/restaurant or related industry's maintenance operations.

- Ability to handle large-scale operations across multiple regions.

- Hands-on, proactive approach with strong problem-solving skills.

- Skilled in Root Cause Analysis and preventive maintenance strategies.

- Excellent vendor management and negotiation skills.

- Strong leadership and team management abilities.

Qualifications

- Bachelor's degree/Diploma in Mechanical/Electrical Engineering (preferred).

- Minimum 8 years of experience in maintenance management.

- Prior experience in QSR, hospitality, or retail industry is highly desirable.