Magnon Group - B2B Senior Client Servicing Role
Posted 4 days ago
Posted 4 days ago
B2B Senior Client Servicing Role
Description:
About the Company.
Magnon Group is among the largest advertising, digital, and marketing-performance agency-groups in India.
A part of the Fortune 200 global media corporation Omnicom Group (NYSE: OMC), Magnon employs over 400 professionals across its offices in Delhi, Mumbai, and Bangalore.
With three award-winning agencies, namely magnon designory, magnon eg+, and magnon sancus, the Group offers three-sixty-degree marketing solutions including advertising, digital, social, creative production, media, localization, linguistics, and marketing solutions outsourcing labs, for top global and Indian clients.
Magnon works with some of the biggest brands in the world, across five continents, including several Global 500 companies.
Were seeking a seasoned client servicing professional to lead operations and drive strategic growth for a Global B2B SaaS technology company.
Responsibilities:
- Lead and manage teams to deliver seamless campaign execution.
- Drive client satisfaction by building strong relationships and acting as a trusted partner.
- Oversee process improvement initiatives to enhance efficiency and service delivery.
- Present performance dashboards and insights to clients, ensuring data-driven decision-making.
- Collaborate with cross-functional teams (creative, strategy, tech) to meet client goals.
- Ensure timely resolution of client queries and proactive problem-solving.
- Experience managing global clients & delivering to global standards.
- Skilled in team & project management, timelines, and client expectations.
- Strong understanding of content, creative, and digital marketing.
- Prior P&L ownership is a big plus!
Pre-requisite:
- Strong exposure servicing to B2B SaaS clientele.
- Must have collaborated with creative, strategy, and tech teams.
- Proven experience in team leadership and client relationship management.
- Excellent communication, presentation, and analytical skills.
Exp: 10+ years of experience is required.
Equal Opportunity Statement:
Magnon Group is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, or any other basis as protected by applicable law.
Note: The brief above is for reference purposes only and to get a basic understanding of the role.
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