Office cab/shuttle

Cafeteria

Health insurance

Job/Soft skill training

Free meal

Child care facility

International/On-site exposure

Professional degree assistance

Office gym

Annual health checkup

Annual leaves

Paternity leaves

Recreational activities

Joining goodies

Maternity leaves

Rewards & recognition

Life insurance

Car lease

Mental health wellbeing

Performance bonus

Course reimbursements

Maersk Reviews by Employees

Process Expert

Senior Associate

Senior Process Expert

Senior Analyst

Senior Specialist

Analyst

Specialist

Associate

Software Engineer

Financial Analyst

Team Lead

Senior Software Engineer

Associate Finance Controller

Team Manager

Data Engineer

Associate Cost Controller

Senior Executive

Financial Controller

Manager

Associate Software Engineer

Senior Accountant

Process Specialist

Process Associate

Customer Experience Partner

Senior Financial Analyst

Senior Process Associate

Cost Controller

Assistant Manager

Senior Engineer

Software Developer

Operations Executive

Senior Processing Executive

Senior Data Engineer

Senior Team Leader

Product Owner

Data Analyst

Web Developer

Business Analyst

Tender Partner

Supervisor

Project Manager

Engineering Manager

Associate Financial Analyst

Integration Engineer

General Manager

Senior Engineering Manager

Senior Business Analyst

Product Manager

Operations Manager

Otc Analyst

Java Developer

Customer Consultant

Executive Assistant

Senior Officer

Liner Accountant

Senior Process Specialist

Senior Advisor

French Language Specialist

Senior Associate Operations

Team Lead Operations

Ptp Analyst

Assistant Category Manager

Executive

Accountant 

Senior Solution Architect

Customer Service Executive

Manager Financial Analyst

Project Analyst

Associate Financial Controller

Senior Accounts Receivable Specialist

Accounts Payable Specialist

Finance Business Partner

Senior Executive Operations

Advisor

Customer Service Associate

Process Trainer

Software Engineer III

Senior Analyst II

Accounts Manager

Processing Executive

Financial Associate

Processing Officer

Cluster Accountant

Transformation Analyst

Officer

AR Analyst

Accounts Receivable Analyst

Category Buyer

Account Assistant

Infrastructure Engineer

Technical Specialist

Data Entry Operator

Operation Supervisor

Operations Associate

Warehouse Supervisor

Finance Executive

Operations Officer

Dispute Resolution Specialist

Senior Accounts Payable Analyst

Intern

Developing women

Empowering women in tech

Acting on our commitment to DEI

This role will report into the Regional Managers for Customer Service in North or South India. As a leader, you will be responsible for Customer Care activities for your portfolio of customers and managing a team through Maersk Line's continued transformation journey. You will work closely with stakeholders in Sales, Trade & Marketing to drive yield and volumes, be fully accountable for the performance of your team including customer experience delivery as well as the coaching and personal development of the individual staff members within the team. We Offer : In this role, you will learn and acquire the following skills and competencies: - Customer Care Best Practices - Insights into Trade and the EXIM market of India - Process leadership including continuous improvement and optimization of resources - Change management skills - People management and leadership skills You will have the opportunity to work with leading customers in your region and country and your role will have a direct impact to the continuous success of India cluster. Key Responsibilities:- - Lead transformation work for the team and across the region. Drive proactive behavior through Ask for More, Cargo Readiness and Charters to deliver a superior customer experience - Develop a professional and customer focused Customer Care team through role-modelling, leadership and coaching. - Actively drive proactive behavior to drive a best-in-class service experience for the customer - Build a highly engaged and motivated team by managing boundaries, allocating resources and provide challenging and stretching tasks and assignments to develop the team's customer care competencies and ensure competencies and requirements are maintained from both the perspectives of operational execution, backup and contingency cover. - Drive commercial intelligence within own team. Attend regular or ad-hoc joint sales call with sales team to understand customer needs. - Monitor, review and provide feedback to Sales and TNM on customer performance to drive yield and volume. Who we are looking for:- - Master's degree or above - Customer focus and excellent business acumen. - Previous work experience as a leader in Customer Care would be ideal. - At least 5 years- experiences, preferably with leadership responsibilities and proven abilities in building effective teams. - Have an interest in learning more about ocean products and inland logistics with an ability to interpret and share quality market intelligence. - Someone who is interpersonal savvy and has organizational agility. - Process driven, preferably with Green Belt certification. - Have strong self-initiative and be result driven. - Fluent in spoken and written English.

Chennai

Gurgaon/Gurugram

Maersk Line - Manager - Customer Service 

Job Description for Maersk Line - Manager - Customer Service  in MaerskGlobalServicesCentres(India)PvtLtd in  Chennai Gurgaon/Gurugram for (5-7) years of experience. Apply Now!

Maersk Line - Manager - Customer Service  | iimjobs.com