Lytegen - Client Relationship Manager

Description:

We are looking for a senior, voice-first Client Relationship Manager who can confidently handle pre-close customer conversations and prevent cancellations before the sale is finalized.

This role sits between appointment setting and sales close.

Your responsibility is simple and critical: protect customer commitment.

You will speak directly with US homeowners who are scheduled for a solar consultation, address concerns, remove hesitation, reinforce value, and ensure customers remain confident and engaged through the close.

This is not a scheduling role.

This is not customer support.

This is a retention and relationship ownership role.

Key Responsibilities:

- Speak directly with US customers before their sales consultation.

- Reinforce expectations, value, and next steps clearly and confidently.

- Handle objections, doubts, hesitation, and cancellation intent.

- De-escalate emotional or skeptical customers without discounts.

- Prevent pre-close cancellations and no-shows.

- Maintain strong customer trust and confidence throughout the pre-close stage.

- Coordinate closely with internal scheduling and sales teams.

- Take ownership of outcomes, not just tasks.

Requirements:

- 5+ years in a voice-heavy Client Relationship, Retention, or Customer Success role.

- Direct experience handling US customers over phone.

- Proven experience managing:

- Cancellation intent.

- Objections.

- Difficult or emotional conversations.

- Strong command of spoken English with a neutral, professional accent.

- Ability to think clearly under pressure and respond in real time.

- Comfortable leading conversations without scripts.

Benefits:

- Clear scope of responsibility and decision-making authority.

- Direct interaction with US customers and internal leadership.

- Structured processes and defined expectations.

- Professional, performance-accountable work environment.

- Opportunity to shape and own pre-close customer communication standards.

- Career progression based on capability and consistency, not sales numbers.

- Paid leave and standard company holidays.