Description:
We are looking for a senior, voice-first Client Relationship Manager who can confidently handle pre-close customer conversations and prevent cancellations before the sale is finalized.
This role sits between appointment setting and sales close.
Your responsibility is simple and critical: protect customer commitment.
You will speak directly with US homeowners who are scheduled for a solar consultation, address concerns, remove hesitation, reinforce value, and ensure customers remain confident and engaged through the close.
This is not a scheduling role.
This is not customer support.
This is a retention and relationship ownership role.
Key Responsibilities:
- Speak directly with US customers before their sales consultation.
- Reinforce expectations, value, and next steps clearly and confidently.
- Handle objections, doubts, hesitation, and cancellation intent.
- De-escalate emotional or skeptical customers without discounts.
- Prevent pre-close cancellations and no-shows.
- Maintain strong customer trust and confidence throughout the pre-close stage.
- Coordinate closely with internal scheduling and sales teams.
- Take ownership of outcomes, not just tasks.
Requirements:
- 5+ years in a voice-heavy Client Relationship, Retention, or Customer Success role.
- Direct experience handling US customers over phone.
- Proven experience managing:
- Cancellation intent.
- Objections.
- Difficult or emotional conversations.
- Strong command of spoken English with a neutral, professional accent.
- Ability to think clearly under pressure and respond in real time.
- Comfortable leading conversations without scripts.
Benefits:
- Clear scope of responsibility and decision-making authority.
- Direct interaction with US customers and internal leadership.
- Structured processes and defined expectations.
- Professional, performance-accountable work environment.
- Opportunity to shape and own pre-close customer communication standards.
- Career progression based on capability and consistency, not sales numbers.
- Paid leave and standard company holidays.
Didn’t find the job appropriate? Report this Job
