Join India's leading privately held tea company - where heritage, terroir and commerce meet.

We own and operate some of the world's finest tea estates - from Darjeeling's Himalayan slopes and Assam's fertile plains to Rwanda's Western Province - with estates dating back to 1859. Our brands, shop-in-shop presence at airport retail stores and partnerships with high end hotels give us a rare, vertically integrated platform: farm-to-table control of premium teas that customers love.

We're looking for a visionary Head of eCommerce to own the P&L and scale our marketplace and D2C businesses across India, the US and new international markets. This is a high-impact, senior role for a leader who wants to build global digital commerce for a heritage luxury brand with unmatched supply-chain access and storytelling assets.

Why this is an exceptional opportunity

- Lead a premium, mission-driven business: marry century-old provenance and sustainable farming with modern digital commerce.

- True end-to-end ownership: direct access to estates, product development and supply chain - influence assortment, pricing, and margin from field to consumer.

- Global scale and brand partners: grow presence across marketplaces, D2C websites, airport retail and premium hospitality channels.

- Build and lead: recruit and scale a high-performing global team across growth, ops, and tech.

- Strategic freedom: set go-to-market and international expansion strategy with full P&L accountability.

- Impact & legacy: shape how the next generation experiences premium tea while driving profitable, sustainable growth.

Who we're looking for

- Senior eCommerce leader with proven P&L ownership across marketplaces and D2C channels.

- Experience scaling businesses internationally (India + US strongly preferred).

- Strong commercial instincts: pricing, promotions, assortment, marketplace partnerships, and digital marketing.

- Data-first mindset, operational rigor, and people leadership.

- Qualification: MBA-Marketing (institute of repute)

- Experience: 12-15 years

Job title: Head of eCommerce (Marketplaces & Direct-to-Consumer - India, US & New International Markets)

Location: Kolkata/Noida

Reporting to: Business Head - Value Added Tea

Overview: We are seeking a senior, commercially driven Head of eCommerce to own and scale our marketplace and owned-website businesses across India, the United States and new international markets. This leader will own the P&L, end-to-end strategy and execution for revenue, margin and customer experience across all online channels, and will build and lead a cross-functional team to deliver sustainable, profitable growth.

Key responsibilities

P&L ownership

- Full P&L accountability for marketplace and owned-site businesses across assigned geographies.

- Build annual and multi-year financial plans; own forecasting, pricing strategy, margins and cost-to-serve.

Strategy & growth

- Define and execute integrated omni-channel growth strategies for marketplaces (e.g., Amazon, Flipkart, Walmart, eBay) and D2C websites (Shopify)

- Identify and prioritize new market entry opportunities and go-to-market plans for new international markets.

- Develop assortment, category and SKU strategies to maximize conversion and margin.

Commercial operations

- Drive GMV, revenue and profitability targets through assortment, pricing, promotions, merchandising and sales initiatives.

- Negotiate commercial terms with marketplace partners and platform teams, and manage marketplace performance (fees, programs, advertising).

- Optimize product listings, content, A+ pages, SEO and marketplace advertising to improve discoverability and conversion.

Marketing & customer acquisition

- Own digital marketing strategy across channels (search, paid social, marketplaces ads, affiliate, email, CRM) to drive efficient customer acquisition and retention.

- Set CAC/LTV targets and optimize marketing mix across regions.

Customer experience & fulfilment

- Ensure world-class customer experience (site performance, UX, checkout, returns, customer support).

- Partner with supply chain and logistics teams to optimize inventory management, fulfilment strategy (FBA, FBM, 3PL), shipping cost and OTIF.

Data & technology

- Use analytics and KPIs to inform decisions: conversion, AOV, repeat purchase, inventory turns, margin, return rates, seller ratings.

- Drive integrations between eCommerce platforms, ERP, OMS and analytics tools; prioritize tech investments to scale.

People & stakeholders

- Build a high-performance team

- Key influencing and problem-solving skills to enable cross department execution