At Lumina Datamatics, we are keen that you make a solid foundation for your future by gaining critical experience on cutting-edge technology projects. It's another effort in our endeavor to be an employer of choice.

We believe that we can bring the best out of you by providing an environment that breeds talent and encourages high-quality performance. We created such a workplace culture keeping in mind the top-quality projects we handle for our prestigious clients, some of whom figure prominently in the Fortune 500 list.

Job Summary:

We are seeking a results-driven Business Development Manager to grow our US market presence by selling BPO/KPO services to Retail /Ecommerce companies, including eCommerce platforms, digital retailers, product content aggregators, and catalog management firms. The role involves end-to-end ownership of the sales cycle-from prospecting to deal closure-while building long-term client relationships in the US market.

Key Responsibilities:

- Sales & Business Development

Drive new business acquisition for BPO/KPO services such as:

- Product content creation & enrichment

- Catalog management

- Image tagging & QA

- Data annotation & validation

- Digital content moderation and optimization

- Identify, qualify, and convert leads from US retail /online retail companies.

- Develop and execute sales strategies to achieve quarterly and annual revenue targets.

- Own the complete sales lifecycle: prospecting, discovery, solutioning, pricing, negotiation, and closure.

Client Engagement:

- Build strong relationships with CXOs, VPs, and decision-makers in US retail and eCommerce organizations.

- Conduct virtual sales presentations, proposals, and solution walkthroughs.

- Act as the primary point of contact during pre-sales and transition to delivery teams post-deal closure.

Market Intelligence & Strategy:

- Track US retail content outsourcing trends, competitors, and pricing benchmarks.

- Provide feedback to leadership on market demand, service gaps, and growth opportunities.

- Collaborate with marketing teams on campaigns, case studies, and sales collateral.

Team & Collaboration:

- Work closely with pre-sales, operations, and delivery teams to ensure feasible and scalable solutions.

- Excellent communication and negotiation skills (verbal & written English).

Required Skills & Qualifications:

Experience & Knowledge:

- Proven experience selling BPO/KPO services to US clients.

- Strong understanding of retail content, eCommerce operations, and digital catalogs.

- Experience working with US time zones and enterprise-level clients.

- Excellent communication and negotiation skills (verbal & written English).

- Strong consultative selling and solutioning capabilities.

- Ability to understand client business challenges and map them to outsourcing solutions.

- CRM proficiency (Salesforce, HubSpot, Zoho, etc.).

Education:

- Bachelor's degree in Business, Marketing, or a related field.

- MBA preferred.

- Additional Requirements

- Willingness to work US shifts.

- Occasional travel to the US for client meetings (if required).

- Self-motivated, target-oriented, and comfortable in a fast-paced BPO environment.

What We Offer:

- Competitive base salary + Variable pay

- Comprehensive benefits package

- Collaborative international work culture

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