LuLu Group - Quality Controller - Imports

Job Summary:

The Quality Controller Imports is responsible for ensuring all imported products meet the companys quality standards, regulatory requirements, and customer expectations. This role involves inspecting incoming shipments, coordinating with suppliers, monitoring documentation, and ensuring compliance with international quality and safety standards.

Key Responsibilities:

Quality Inspection & Verification:

- Inspect incoming imported products (food/non-food) for quality, safety, and specification compliance.

- Check packaging, labeling, expiry dates, product integrity, and quantity accuracy.

- Conduct random sampling as per quality procedures.

- Report non-conformities and take corrective actions with the vendor/import team.

Documentation & Compliance:

- Verify import documents: COA, COO, Health Certificates, Test Reports, MSDS (where applicable).

- Ensure products meet regulatory standards (FSSAI, GCC regulations, etc.).

- Maintain inspection records and quality reports.

Supplier Coordination:

- Communicate quality issues with suppliers and follow up for corrective/preventive actions.

- Review supplier quality documentation and audit results.

Internal Coordination:

- Work closely with procurement, logistics, warehouse, and compliance teams.

- Provide approval for product release or rejection based on inspection results.

- Assist in product recalls, rework, and quarantine procedures if required.

Quality Systems & Improvement:

- Support continuous improvement initiatives.

- Ensure adherence to SOPs, QA guidelines, and quality management systems.

- Participate in internal audits, hygiene inspections, and training activities.

Skills & Competencies:

- Strong knowledge of import quality standards (food or non-food).

- Familiarity with sampling techniques and quality inspection tools.

- Good understanding of regulatory requirements.

- Excellent attention to detail and documentation skills.

- Strong communication and coordination abilities.

- Ability to work under pressure and manage multiple shipments.

Preferred Qualifications:

- Experience in retail, trading, or import distribution environment.

- Certification in HACCP/ISO (for food category roles).

- Hands-on experience in product quality testing.