Lufthansa Technik - Manager - Material Service Management

Role & responsibilities:

- Lead, motivate and develop employees. Be actively involved in team/people/process management.

- Drive process and KPIs. Ensure a very high level of quality and reliability of the services. Take full ownership and responsibility towards all internal customers and prioritize tasks.

- Conduct 1:1 reviews. Assign tasks and drive individual means to support and guide each employee, including annual appraisals and regular personnel exchange.

- Assume commercial responsibility by selecting, approving and implementing process improvements based on an economic evaluation of cost and benefits.

- To be actively involved in quality and performance management of the process and bring about tangible improvements.

- Take initiative to learn the process and build the knowledge so that the team has confidence in the leader.

- Conduct regular review meetings and process review with stake holders.

- Perform special tasks, handle projects with full responsibility.

- Conduct regular internal customer interviews and ensure a high level of internal customer satisfaction.

Preferred candidate profile

- Minimum 7+ years of total experience.

- Previous experience of BPO/ITES/KPO/Technical/Engineering Services is required.

- Good communication skills- speaking, reading & writing skills.

- Flexible with working hours as per process requirements. Open for shifts.

- Ability to guide / mentor employees. Abilities to include but not limited to - Decision Making, problem solving, Working under stress, time management, multi-tasking, customer centric, persuasiveness and assertiveness. Independent and systematic work with changing requirements.

- Prepared for extensive travelling for training and other purposes if need be.

- Ability to handle High volumes and pressure.

- Knowledge of MS Office Work, Excel , PPT.

- Education: University Degree or a graduate engineer (Mechanical/Aeronautical/Transportation/etc.) is must. Master in (Business Administration/Operations/etc.) would be an added advantage.

- Confident appearance & excellent communication skills at all levels within a business & client facing skills.

- Ability to structure, disposition and planning of complex workflows and issues. Experience in change processes desired.

- Resilient, outgoing personality with strong problem identification and solving skills and a good sense of judgment.