Job Role:

Senior Administrative Leader - Process Governance & Operations

Role Summary:

He/She will be responsible for owning and driving end-to-end operational processes within the vertical. This role will serve as the central coordination point across teams, adherence to Standard Operating Procedures (SOPs), operational discipline, governance, and timely reporting to the Vertical Head. The incumbent will monitor performance against established measures, facilitate cross-functional collaboration, identify process gaps, and drive continuous improvement initiatives.

Key Responsibilities:

Process Ownership & Governance:

- Own and manage assigned business processes end-to-end across the vertical.

- Establish, maintain, and periodically review SOPs, workflows, and process documentation.

- Ensure strict adherence to organizational policies, compliance requirements, and operational standards.

- Drive process standardization and governance across all teams.

Coordination & Stakeholder Management:

- Act as the primary coordination point between team and stakeholders.

- Monitor dependencies, timelines, and deliverables across functions.

- Resolve process bottlenecks by collaborating with relevant team members and leadership.

Performance Monitoring & Control:

- Track defined operational SLAs.

- Monitor process compliance and identify variances or deviation, if any, from established standards.

- Escalate risks, delays, and compliance issues proactively.

Discipline & SOP Adherence:

- Promote operational discipline and accountability across the vertical.

- Conduct regular audits and reviews to ensure compliance with SOPs.

- Recommend and adhere corrective and preventive actions for process deviations.

- Support capability building and training initiatives related to process governance.

Continuous Improvement:

- Identify opportunities to improve efficiency, effectiveness, and process quality.

- Lead process enhancement initiatives and change management efforts.

- Drive automation and optimization initiatives where applicable.

- Benchmark best practices and implement improvements across the vertical.

Required Qualifications:

- Bachelor's degree in any discipline, Operations Management, Management, or related field. Master's degree preferred.

- 15-20 years of experience in operations, administration, process management, program management, or governance roles.

- Experience managing cross-functional stakeholders and operational governance frameworks.

- Ability to drive accountability and influence without direct authority.

- Excellent communication, presentation, and organizational skills.

- Experience with process improvement methodologies is preferred.

Reports To: Vertical Head

Ideal Candidate Profile:

A highly organized operations leader with strong governance capabilities who can bring structure, discipline, and accountability across teams while ensuring seamless execution, adherence to SOPs, and leadership visibility through accurate reporting and performance monitoring.