Lord's Mark - Head - Clinical Command Center

Key Responsibilities

Remote Patient Monitoring & Clinical Surveillance (CORE)

- Design, implement, and scale remote patient monitoring (RPM) programs across dialysis centers, home care, and post-discharge settings

- Define continuous monitoring protocols for vitals, dialysis parameters, alerts, and early-warning indicators

- Establish risk stratification logic, alert thresholds, and triage models for chronic and high-risk patients

Command Center Setup & 247 Operations

- Establish physical and digital clinical command center infrastructure optimized for RPM workflows

- Define staffing models (nurses, duty doctors, care coordinators), shifts, SOPs, and escalation governance

- Ensure high uptime, data integrity, alert reliability, and regulatory compliance in a 247 environment

Escalation & Care Coordination

- Design and operationalize nurse - duty doctor - nephrologist - emergency escalation pathways

- Coordinate real-time responses with hospitals, dialysis centers, ambulances, and home care teams

- Ensure continuity of care across transitions (center - home - hospital)

Clinical Quality, Safety & Outcomes

- Translate RPM data into clinical quality metrics, complication reduction programs, and safety dashboards

- Lead incident management, root-cause analysis, and corrective action frameworks

- Own outcomes such as hospitalization reduction, early complication detection, and patient safety KPIs

Technology & Platform Enablement

- Convert clinical monitoring workflows into dashboards, alerts, rules engines, and decision trees

- Drive integration with dialysis machines, RPM devices, wearables, EMR/HIS, and patient apps

- Act as the clinical-operations bridge to product and engineering teams, ensuring RPM usability and scalability

Scale, Economics & Governance

- Own and manage PnL of the command centre and drive it as a profit vertical

- Support multi-city, enterprise, and partner deployments

- Drive productivity, utilization, and RPM unit economics

Qualifications & Experience

- MBBS / BDS with MHA / MBA (or equivalent) (Clinical /Remote monitoring background is essential)

- 8+ years of experience in clinical operations with direct exposure to Remote Patient Monitoring (RPM), command centers, or digitally enabled care models

- Hands-on experience designing or operating real-time monitoring, alerting, and escalation systems Strong understanding of patient safety, clinical governance, and quality frameworks