Job Description: Head - Dialysis Operations

The Head - Dialysis Operations will be responsible for leading end-to-end dialysis delivery network, ensuring operational, clinical, and financial excellence across all centers. The role encompasses commissioning of new centers, business expansion through operational scale-up, performance optimization, and central command center oversight. This position will serve as the bridge between strategic growth objectives and on-ground operational execution, ensuring deliver world-class outcomes

Key Responsibilities

1. Commissioning & Expansion of Dialysis Centers

- Lead the setup, commissioning, and ramp-up of new dialysis centers across domestic and international markets.

- Develop and execute expansion strategies in alignment with growth roadmap - including greenfield centers, O&M models, and PPP partnerships.

- Coordinate with cross-functional teams for site readiness, regulatory clearances, installation of devices, and clinical onboarding.

- Ensure operational standardization, scalability, and cost efficiency across all new deployments.

2. Clinical, Operational & Service Excellence

- Drive adherence to clinical protocols, quality standards, and patient safety frameworks across all centers.

- Monitor and continuously improve key clinical and operational KPIs such as dialysis adequacy, machine uptime, infection control, and patient satisfaction.

- Implement a continuous improvement framework for nursing care, technician performance, and infection prevention.

- Build a culture of operational excellence, empathy, and patient-first service across all touchpoints.

3. Central Command Center Management

- Oversee the Renal Command Center, ensuring real-time visibility into performance metrics across centers - including patient parameters, machine uptime, consumable usage, and service requests.

- Utilize command center analytics to drive proactive interventions, remote troubleshooting, and operational benchmarking.

- Integrate data from the Digital Nephrology Platform to support predictive maintenance, clinical quality monitoring, and efficiency optimization.

- Leverage digital dashboards for performance governance and decision-making at both strategic and operational levels.

4. Manpower & Resource Management

- Lead end-to-end workforce planning, recruitment, training, and performance management for dialysis technicians, nurses, and operational staff.

- Establish manpower norms, shift structures, and productivity benchmarks tailored to each center's scale.

- Oversee sourcing, inventory, and usage optimization of consumables and medical supplies to ensure availability and cost control.

- Foster capability development programs and leadership pipelines across the operations team.

5. Financial & P&L Management

- Own the full P&L for the dialysis operations vertical, ensuring revenue growth, cost control, and profitability at the center and network levels.

- Develop financial models and budgets for existing and new centers, tracking performance against targets.

- Identify and execute initiatives for efficiency improvement, yield enhancement, and cost optimization.

- Align pricing, reimbursement, and partnership structures with financial sustainability goals.

6. Business Development & Strategic Support

- Collaborate with the business development team to identify, assess, and secure new hospital partnerships, O&M contracts, and PPP opportunities.

- Support the marketing team with operational insights and success stories to strengthen positioning in the renal care ecosystem.

- Contribute to business planning, investor discussions, and strategic reviews with operational data and performance intelligence.

7. Governance, Compliance & Quality Assurance

- Ensure compliance with all local and national healthcare, biomedical, and safety regulations.

- Conduct regular audits of centers for quality assurance, operational compliance, and process adherence.

- Maintain strong alignment between clinical governance, operations, and digital command center data streams.

- Implement corrective actions and continuous quality improvement initiatives across the network.

Key Competencies

- Proven leadership in dialysis, hospital, or healthcare operations management.

- Strong command of clinical quality, P&L accountability, and multi-site performance management.

- Deep understanding of dialysis workflows, consumable management, and patient care pathways.

- Exposure to digital health systems, IoT-enabled monitoring, or command-center operations preferred.

- Excellent stakeholder management, financial acumen, and data-driven decision-making skills.

- Ability to lead large multidisciplinary teams with empathy, discipline, and performance focus.

- 6+ years of experience in Startup, Healthcare/Healthtech service operations or Consulting

- Healthcare background with MBA from Tier 1 institutes in India preferred

- Attractive salary with performance linked bonus and ESOPs