Job Description:
About the APM Role:
Responsibilities:
- Go to customer calls, analyse product usage data, and work with Support/Success to uncover pain points and opportunities.
- Write concise PRDs and create wireframes that explain the problem, desired outcome, scope, and success metrics.
- Track product performance/usage through dashboards and propose iterations/improvements based on real usage
- Support product launches with clear internal documentation and release notes.
- Partner with Customer Success, Sales, and Marketing to ensure they understand what were shipping and why it matters.
- Support product solutioning for key merchants. Map their subscription needs to our current capabilities. Propose setups and workflows that maximize LTV and minimize churn.
Ideal Profile:
- 1-3 years of experience in a product, product-adjacent, or analytical role(e.g., product analyst, biz ops, consulting, UX, engineering, or growth).
- Strong structured thinking and problem-solving skills
- Comfortable working with data on Excel and SQL
- Excellent written and verbal communication especially in turning complex workflows into simple explanations and docs
- High ownership mindset, diligent, and growth-driven
- SaaS experience preferred but not required
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