Lokal - Onboarding Specialist

Role Overview:

- We are seeking a proactive and detail-oriented Advertiser Onboarding Specialist to join our Jobs team.

- In this role, you will be the first point of contact for advertisers and play a critical role in ensuring a smooth and efficient onboarding process.

- Your goal is to provide an exceptional advertiser experience by guiding them through registration, document submission, and job listing activation on our platform.

Key Responsibilities:

- Act as the primary point of contact for new advertisers during the onboarding phase

- Guide advertisers in completing the onboarding form (company details, hiring needs, logo)

- Collect and ensure all necessary documentation (PAN, GST, MSME, Aadhaar, etc.) is submitted and verified

- Educate advertisers on our Jobs' platform policies (e.g., zero fees for seekers, agency disclosure).

- Track onboarding progress and proactively identify and resolve blockers

- Maintain accurate records in Google Sheets/CRM and report onboarding metrics

- Continuously improve onboarding workflows based on feedback and internal collaboration.

Requirements:

- Bachelor's/ Master's degree in Business, Communications, or related field (or equivalent experience)

- 1-3 years of experience in tele-calling, customer onboarding, or sales support

- Strong communication skills in Telugu / Hindi / Kannada / Marathi / Tamil and English

- Excellent organizational skills and attention to detail

- Ability to manage multiple advertisers and prioritize effectively

Preferred Qualifications:

- Experience in blue/grey-collar recruitment, tele-sales, or BPO operations

- Familiarity with CRM tools or Google Sheets

- Prior experience in startups or fast-paced environments.

What We Offer:

Competitive salary/stipend and performance incentives

Growth and learning opportunities in a national product launch

A collaborative, mission-driven team environment

Clear career path into Account Management, Verification, or Operations