The Deputy General Manager Business Transformation will lead enterprise-wide transformation initiatives across Healthcare RCM operations, with a strong focus on Medical Coding (mandatory), Billing, and Accounts Receivable (AR). This role is responsible for driving operational excellence, capability building, and cross-functional program execution, delivering measurable improvements in quality, productivity, scalability and operational resilience.

Key Responsibilities:

Enterprise Transformation & Program Leadership:

- Lead and govern cross-functional transformation programs aligned to business priorities.

- Define program roadmaps, milestones, and success metrics.

- Ensure initiatives are delivered on time, within scope, and with measurable outcomes.

- Provide executive visibility on progress, risks, and impact.

- Own end-to-end accountability for program outcomes, including business impact realization.

Learning & Development (Capability Transformation):

- Design and implement organization-wide L&D strategies across Coding, Billing, and AR.

- Assess training needs and build structured capability development programs.

- Drive adoption of learning platforms and measure effectiveness through defined outcome metrics (e.g., quality improvement, productivity uplift, error reduction).

- Partner with external vendors for specialized training interventions.

Process Re-engineering & Continuous Improvement:

- Analyze existing workflows and identify opportunities for efficiency, quality, and cost optimization.

- Lead process re-engineering and continuous improvement initiatives using Lean / Six Sigma methodologies.

- Institutionalize data-driven, continuous improvement culture across the organization.

- Drive standardization and scalability of best practices across teams.

Leadership & Stakeholder Management:

- Lead and mentor cross-functional teams, fostering a high-performance and collaborative culture.

- Partner with senior leadership and stakeholders to drive alignment and execution.

- Act as a change leader, ensuring adoption and sustainability of transformation initiatives.

- Drive a culture of accountability, ownership, and continuous improvement.

Core Requirements:

- Strong expertise in Healthcare Revenue Cycle Management (RCM).

- Mandatory: Deep domain expertise in Medical Coding with experience leading coding operations at scale.

- Hands-on experience in Billing and Accounts Receivable (AR).

- Proven track record in business transformation / operational excellence initiatives.

- Strong program management and stakeholder management capabilities.

- Strong analytical orientation with ability to translate data into actionable insights.

- Experience in Learning & Development strategy and execution.

- Working knowledge of Lean, Six Sigma, or similar process improvement methodologies.

Experience & Qualifications:

- 12 - 15 years of experience in Healthcare RCM / BPO / ITES.

- 4+ years in senior leadership roles (Sr. Manager / DGM or equivalent), with hands-on experience in leading large-scale transformation or program management initiatives.

- Demonstrated experience managing large teams and cross-functional initiatives.

- Bachelor's degree or equivalent qualification.

What Success Looks Like:

- Measurable improvement in operational performance across quality, productivity, and SLA adherence across the organization.

- Successful delivery of enterprise transformation programs.

- Enhanced organizational capability through structured learning interventions.

- Strong stakeholder alignment and sustained business impact.

This role is ideal for a transformation leader who combines deep RCM expertise with strategic execution capability to drive large-scale, measurable business impact.

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