Logistics Specialist

Role Overview:

The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.

You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.

Key Responsibilities:

1. Dispatch & Daily Operations:

- Assign loads to carriers/drivers based on capacity, location, and schedule.

- Monitor pickup and delivery timelines, ensuring on-time performance (OTP ? 95%).

- Maintain communication with drivers for real-time updates.

- Record daily activities in TMS and provide EOD reports to clients.

2. Track & Trace:

- Proactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.

- Contact drivers/carriers every 2-3 hours for status updates.

- Provide clients with real-time visibility of their shipments.

- Identify exceptions (delays, route changes, breakdowns) and escalate promptly.

3. Load Planning & Carrier Relations:

- Build and maintain strong relationships with carriers and owner-operators.

- Negotiate freight rates, spot rates, and accessorial charges.

- Maintain a carrier database for recurring business.

4. Documentation & Customs Support:

- Prepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.

- Support US brokers with ACE (Automated Commercial Environment) entries.

- Support Canadian brokers with ACI (Advance Commercial Information) filings.

- Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.

- Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.

5. Freight Forwarding Coordination:

- Coordinate with international freight forwarders for air & ocean shipments.

- Manage bookings, container tracking, and export/import paperwork.

- Ensure smooth coordination between first-mile, main leg, and last-mile partners.

- Handle exceptions such as rollovers, customs delays, and port congestion.

6. Customer & Stakeholder Support:

- Act as the first point of contact for shippers, carriers, and customs brokers.

- Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.

- Resolve escalations (missed pickup, damage, misrouted cargo).

- Provide proactive communication to clients for all key milestones.

Key Performance Indicators (KPIs):

- On-Time Dispatch & Delivery: ? 95% loads dispatched/delivered on schedule.

- Tracking Accuracy: ? 98% tracking updates captured in TMS within SLA.

- Documentation Accuracy: ? 99% error-free BOL, invoices, and customs filings.

- Carrier Retention: Maintain ? 90% repeat carriers for regular routes.

- Customer Satisfaction (CSAT): ? 4.5/5 rating from client feedback.

- Issue Resolution TAT: 90% of escalations resolved within 1 business day.

Required Qualifications:

- 2-5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).

- Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.

- Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).

- Understanding of ACE/ACI filing processes and cross-border compliance.

- Excellent English communication skills (written & verbal).

- Proficiency in MS Excel, Google Workspace, and logistics systems.

Preferred Skills:

- Experience with freight brokerage or 3PL operations.

- Knowledge of USMCA/NAFTA trade compliance.

- Exposure to air/ocean freight forwarding documentation.

- Ability to work night shifts to support North American business hours.

Why Join Us?

Opportunity to work with leading US & Canadian logistics companies.

Gain cross-border expertise in freight, dispatch, and customs compliance.

Fast-track career growth with global exposure.

Competitive salary, shift allowance, and performance bonuses.