Ocean Freight Strategy & Execution:

- Lead logistics management across the region in alignment with Global Sourcing, overseeing ocean freight operations, tender alignment, Quarterly Business Reviews, operational efficiency, and performance governance to ensure service reliability and cost optimization. Drive the centralization, standardization, and digitization of Customer Service operations to improve scalability, visibility, process consistency, and execution across the region.

- Act as the primary escalation point for ocean freight-related risks and disruptions, driving timely resolution in collaboration with internal and external stakeholders.

- Partner with Global Sourcing to ensure freight contracts, tenders, and commercial agreements are in place and effectively deployed across markets.

- Collaborate with market supply chain leaders to address carrier performance gaps and continuously improve service levels.

Digital Enablement & Visibility:

- Lead and manage adoption for ocean freight tracking, visibility, and performance management.

- Drive usage of digital visibility tools to improve proactive exception management, decision-making, and KPI tracking.

- Identify opportunities for further digitization and automation across freight execution and logistics workflows.

Cost-to-Serve (CTS) Transformation:

- Partner with market supply chain teams to identify cost-to-serve improvement opportunities across transportation, warehousing, and order fulfilment.

- Collaborate with SC leaders to ensure cost-savings targets are defined, tracked, and delivered, supporting both short-term initiatives and long-term structural improvements.

- Lead cost-to-serve reviews, developing insights, recommendations, and executive-ready leadership presentations.

- Partner with international CTS teams to drive standardization and simplification of supply chain processes across Global Emerging Markets.

Order-to-Cash & Process Simplification:

- Identify and lead initiatives to simplify and digitize the Order-to-Cash (O2C) cycle, reducing manual effort, variability, and cycle times.

- Partner with Digital & Technology (D&T) teams to source, design, and implement scalable digital solutions.

- Drive harmonization of supply chain processes to improve consistency, control, and scalability.

Customer Service & Stakeholder Collaboration:

- Work closely with customer service teams to ensure quarter-end RNS delivery and mitigate service risks.

- Support and lead EDI implementation with distributors and suppliers to improve data accuracy, speed, and reliability.

- Partner with customer service teams to standardize Incoterms, improving clarity of ownership, cost allocation, and execution accountability.

- Influence and align cross-functional stakeholders across markets, regions, and global teams.