We Are Hiring

Role: Luxury Sales Specialist

Job Profile:

As a Luxury Sales Specialist, you will serve as the primary point of contact for a portfolio of HNI clients, ensuring an exceptional customer experience by driving revenue growth through strategic upselling and cross-selling initiatives.

This role requires a strong blend of analytical thinking, commercial acumen, stakeholder management, and execution excellence. You will collaborate closely with cross-functional teams to deliver seamless customer experiences while identifying opportunities to maximize customer value and business revenue.

Key Responsibilities

Client Relationship Management & Coordination:

- Act as the primary point of contact for HNI clients.

- Drive timely resolution of client requirements through proactive collaboration with cross-functional stakeholders.

- Maintain clear, professional, and high-impact communication across all client interactions.

- Partner closely with Sales, Marketing, and the Strategic Leadership Office to ensure seamless execution of client engagement and business initiatives.

Revenue Growth & Monetization:

- Identify, develop, and drive upselling and cross-selling opportunities across the existing client portfolio.

- Build and strengthen strategic referral and acquisition channels, including Family Offices, Wealth Managers, and the Hurun Network, to expand the customer base.

- Recommend tailored solutions aligned with client requirements while maximizing commercial outcomes.

- Own opportunities end-to-end, from identification and engagement through successful closure.

Analytics & Business Insights:

- Leverage CRM and data analytics to identify high-potential customers and revenue opportunities.

- Analyse customer behaviour and market trends to drive focused actions.

- Monitor pipeline, conversions, and key performance metrics.

Role Requirements

Process Excellence & Compliance:

- Maintain accurate CRM records and sales pipeline updates.

- Ensure adherence to internal processes, pricing guidelines, and compliance standards.

Skills & Competencies:

- Strong analytical, communication, and negotiation skills.

- Commercial mindset with the ability to identify revenue opportunities.

- High ownership, attention to detail, and customer focus.

- Ability to manage multiple stakeholders in a fast-paced environment.

Experience:

- 12+ years of experience in Enterprise Sales, Key Account Management, Customer Success, Relationship Management, or Account Management.

- Experience in Real Estate, Wealth Management, Luxury Retail, Hospitality, Private Banking, or similar customer-centric industries.

- Experience managing HNI/UHNI clients will be an added advantage.

Preferred Attributes:

- Customer-first approach with strong commercial acumen.

- Structured, organized, and target-oriented.

- Collaborative, proactive, and driven to deliver business outcomes.