Locobuzz - Team Lead - ORM

Description:

Company Description:

At Locobuzz, we recognize the importance of meaningful customer interactions.

Our platform integrates AI, Machine Learning, Big Data, and Analytics to enrich customer relationships and add value to every interaction.

We serve sectors including Hospitality, Telecom, Automotive, BFSI, and Aviation, offering solutions that drive marketing insights, customer satisfaction, and sales opportunities.

Locobuzz serves as a growth partner, providing insights that guide strategic decisions and innovation.

Our reach extends across India, Southeast Asia, and into the US and UK, helping clients build enduring customer relations and a strong market presence.

Role Overview:

Join us at Locobuzz, where innovation meets customer experience! Were looking for a

Team Lead ORM to drive and oversee our ORM operations, ensuring excellence in

delivery and client satisfaction.

This is a fantastic opportunity for someone who enjoys

leadership, problem-solving, and working closely with high-profile brands.

What youll be doing:

- Lead and mentor a team of ORM executives to deliver quality brand engagement and insights.

- Oversee daily ORM operations, ensuring SLAs and quality standards are met.

- Manage client relationships, acting as the primary escalation point.

- Analyze online conversations and trends to proactively identify potential brand risks.

- Prepare and review ORM reports with actionable insights for stakeholders.

- Collaborate with internal teams to strengthen client strategies and process efficiency.

What were looking for:

- 4-6 years of ORM / social media / digital customer experience background.

- Strong leadership skills with prior team-handling experience.

- Excellent communication & stakeholder management abilities.

- Analytical mindset with experience in reporting & insights.

- Crisis handling and quick decision-making capability.

- Hands-on exposure to ORM platforms/tools (Locobuzz experience is a plus!).

Role Details:

- Location: Onsite at Locobuzz office (5 days work from office).

- Position: Full-time, Team Lead ORM.

- Reporting to: ORM HOD.

At Locobuzz, youll not just be managing operations youll be shaping how brands engage with their customers and building stronger, more resilient reputations in the digital world.

If youre passionate about digital engagement, people leadership, and client success, wed love to hear from you!.

Apply now or tag someone you think would be a great fit.