Role: AD - Program Management ( Central Operations)

Location: Bengaluru

Reporting to: Business Head (Amazon now)

Experience: 3-6 years in consulting, operations, supply chain, or logistics, with team leadership experience

About Loadshare:

LoadShare is one of India's most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, we've grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.

What sets us apart:

Scale with depth: We handle ~550K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 40,000+ rider network.

Strong financials, stronger ambition: With - 720 Cr in FY26 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability.

Dual-engine model: We not only operate India's most flexible last-mile delivery network, but also license our in-house logistics tech platform that processes an additional 20 lakh orders/day - one of the few in India to enable asset cross-utilization across verticals.

Strategic partner to India's digital economy: We work with every major digital commerce player (ecomm, quick commerce, food, mobility), and are expanding wallet share and capabilities within existing giants while co-creating new models with emerging platforms and brands.

Built to scale profitably: We're not chasing GMV at all costs. We're building the most capital-efficient, tech-enabled logistics engine in the country.

We're now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines.

Founders/ Founding team:

- Raghu Talluri (CEO) - Formerly at Myntra, McKinsey

- Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi

- Rakib Ahmed (Co Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Co founder Lunate Eco

- Overall 500+ employees on roll

Role Overview

Loadshare Networks is a leading 3PL partner for Amazon, playing a critical role in building and scaling Amazon Now's quick commerce and last-mile delivery ecosystem across India. With SaaS-led capabilities and on-ground operations spanning 150+ stores pan-India, Loadshare operates at the intersection of technology, operations, and scale.

As a Program Manager - Central Operations, you will own and drive high-impact, cross-functional programs that directly influence delivery performance, cost efficiency, rider experience, and service reliability at scale. This role is central to how last-mile programs are designed, launched, governed, and continuously optimized across markets.

You will partner closely with Operations, Product, Tech, L&D, Finance, and Client stakeholders to translate strategy into execution and measurable outcomes.

Key Responsibilities

1. Pricing & Commercial Programs

- Own end-to-end pricing frameworks, including rate cards, revisions, and periodic commercial reviews.

- Design and deploy surge and incentive constructs to address demand-supply imbalances.

- Track and analyze the impact of pricing changes on costs, DE earnings, fill rates, and service levels.

- Partner with client and internal operations teams to ensure commercial alignment and execution discipline.

2. Learning & Development (L&D) Programs

- Own and scale end-to-end L&D programs for Delivery Executives (DEs).

- Design structured training frameworks covering onboarding, upskilling, and performance improvement.

- Work with operations teams to identify capability gaps and deploy targeted interventions.

- Measure program effectiveness through productivity, quality, retention, and performance metrics.

3. DE Communication Programs

- Own the DE communication strategy across multiple channels (Push Notifications, In-app, WhatsApp, etc.).

- Design communication constructs for daily offers, incentives, surges, and policy updates.

- Ensure messaging is clear, timely, consistent, and drives desired on-ground behavior.

- Continuously experiment, A/B test, and optimize communication formats for engagement and conversion.

4. Strategic & Ad-hoc Initiatives

- Take ownership of high-priority, ambiguous problem statements as they emerge.

- Support leadership with structured analysis, dashboards, decks, and actionable recommendations.

- Act as a central problem-solver for complex operational and cross-functional challenges.

Skills & Competencies:

Hard Skills:

- Advanced proficiency in Excel / Google Sheets (analysis, dashboards, scenario modeling).

- Strong analytical orientation with comfort using AI tools for research, analysis, documentation, and automation.

Soft Skills:

- High ownership and accountability mindset.

- Strong first-principles thinking and structured problem-solving ability.

- Excellent stakeholder management and client communication skills.

- Ability to operate effectively in high-ambiguity, fast-paced environments.

Ideal Candidate Profile:

- 3-6 years of experience in Program Management, Operations, or Consulting (ops-heavy exposure preferred).

- B.Tech from a top-tier institute; MBA preferred but not mandatory.

- Comfortable working with both senior leadership and frontline operations teams.

- Strong bias for action with sharp attention to detail and execution excellence.