As an Associate General Manager - Governance (City) at Livspace, you will serve as the control anchor for all governance-related practices in your city. You- ll ensure that processes, policies, and compliance mechanisms are implemented and followed across functions like design, project execution, customer experience, and especially partner/vendor management. This is a strategic and hands-on role that ensures operational discipline at the city level. You will closely work with internal teams and external partners to identify gaps, mitigate risks, and uphold Livspace- s governance and compliance standards.

Key Responsibilities:

City Governance & SOP Adherence:

- Drive compliance with Livspace- s SOPs across on-ground teams - including design, execution, vendor, and experience functions.

- Conduct routine governance checks to ensure adherence to process frameworks.

- Identify and close operational control gaps impacting service quality, timelines, or cost.

Risk & Non-Compliance Management:

- Monitor and resolve governance risks including financial, operational, or service quality issues.

- Proactively address non-compliance or deviations related to internal stakeholders, such as:

- Design Teams - project delays, scope misalignment, or documentation gaps.

- Project Managers - non-adherence to SOPs, customer escalations, or quality lapses.

- Supply Chain / Modular Coordination Teams - delays in delivery, product mismatch, or installation issues.

- Operations Team - execution slippage, miscommunication with customers, or incomplete closure processes.

- Flag repeated incidents and drive systemic corrective actions and policy reinforcement

Audit Readiness & Documentation:

- Maintain all project, partner, and compliance documentation in audit-ready format.

- Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.

- Track and update governance metrics through structured dashboards and trackers.

Stakeholder & Partner Coordination:

- Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.

- Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.

- Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.

Reporting & Escalation Management:

- Prepare city-level compliance reports and governance scorecards for business reviews.

- Escalate recurring non-compliances or systemic partner issues to the regional governance lead.

- Present RCA (Root Cause Analysis) and recommend preventive measures.

EXPERTISE AND QUALIFICATIONS:

- Graduation / Post Graduation

- 6-8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity.

- Experience working with external partners/vendors in project-based or platform businesses.

- Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training.

- Strong communication, analytical, and reporting skills with a bias for action.

- Background in real estate, interior design, consumer services, or execution-led businesses preferred