Livspace - eCommerce Head

eCommerce Head

Description:

Role Overview:

The Head of E-commerce will be responsible for developing and executing the companys online sales strategy, driving revenue growth, and enhancing customer experience across all digital touchpoints. This leader will own the P&L for the e-commerce business, ensuring seamless operations, strong brand presence, and data-driven decision-making to optimize performance.

Key Responsibilities:

1. Strategy & Growth

- Develop and execute the end-to-end e-commerce strategy aligned with overall business goals.

- Identify new growth opportunities, emerging trends, and channels (D2C, marketplaces, social commerce, etc.).

- Manage the e-commerce P&L, forecasting revenue, expenses, and profitability.

2. Website & Platform Management

- Oversee the design, UX/UI, content, and functionality of the e-commerce website.

- Drive website enhancements to improve conversion rates, customer retention, and basket size.

- Collaborate with tech/product teams to ensure platform scalability, security, and uptime.

3. Digital Marketing & Customer Acquisition

- Work closely with the marketing team on digital campaigns (SEO, SEM, social, email, influencer, affiliate, etc.).