Livspace - Cluster Manager - Retail Operations

- The Cluster Manager is responsible for managing end-to-end operations of one or multiple. Experience Centres (ECs), ensuring exceptional customer experience, operational excellence,. and seamless execution of sales and marketing initiatives.

- The role involves overseeing walk-in management, lead qualification and allocation, store readiness, visual merchandising, inventory control, audits, people management, and cross-functional coordination.

- The ideal candidate will possess strong operational discipline, leadership capabilities,stakeholder management skills, and the ability to resolve on-ground operational challenges.

Efficiently :

- This role plays a critical part in ensuring consistent customer experience, operational efficiency and high standards across

- Experience Centres through proactive leadership, process adherence and strong team management.

What We're Looking For :

- 12+ years of experience in retail operations, experience centre management, or field operations.

- Bachelor's degree in Retail Management, Business Administration, Hospitality, or a related field.

- Strong leadership and people-management capabilities with experience in coaching and mentoring teams.

- Expertise in operational audits, SOP implementation, checklist management, and compliance.

- Experience in lead qualification and allocation processes within a sales-driven environment.

- Strong inventory and sample/swatch management experience.

- Excellent cross-functional coordination and stakeholder management skills.

- Proven ability to handle escalations, operational issues, and facility management challenges.

- Strong organizational, communication, and event coordination skills.

- Proficiency in Google Forms, Excel/Google Sheets, POS systems, and EDC machines.