Livspace - City Head - Operations/P&L

What's the Role About?

As the City Head - Design [BU], you'll lead the design experience and delivery journey for all customers in your city. You'll manage and mentor a team of Design Manager & designers, ensuring every project reflects Livspace's quality standards, brand promise, and design excellence.

This role blends creative leadership with operational execution - owning everything from customer interactions to design sign-offs and delivery alignment. Your success will be measured by customer satisfaction, team performance, and seamless collaboration with sales, ops, and other key functions.

Engage with central quality, product, and process teams to deploy best practices and tools for efficiency Design Experience & Delivery.

Key Responsibilities:

Design Experience & Delivery:

- Own the end-to-end design experience for customers in the city, from first interaction to final design sign-off.

- Ensure high-quality, timely design delivery with complete and accurate documentation.

- Maintain a sharp focus on customer satisfaction, NPS, and design excellence.

- Collaborate with relevant stakeholders (Sales, Ops, Project Teams) to ensure alignment and a seamless customer journey.

- Manage escalations related to design experience, ensuring issues are resolved with empathy and speed.

- Engage with central quality, product, and process teams to deploy best practices and tools for efficiencyLead, coach, and enable a team of Design Managers, Senior Designers, and Associates.

Leadership & Team Management:

- Lead, coach, and enable a team of Design Managers, Senior Designers, and Associates.

- Build a performance-driven, customer-first culture focused on quality and ownership.

- Drive goal-setting, reviews, upskilling, and regular feedback to elevate team performance.

- Ensure adherence to brand guidelines, modular standards, and operational SOPs.

Cross-functional Collaboration:

- Work in strong alignment with the City Sales Head to maintain funnel hygiene and improve sales-to-design conversions.

- Collaborate with the Operations team for seamless site execution and on-ground coordination.

- Partner with the Talent Acquisition team to ensure timely hiring and right-fit designers.

- Engage with central quality, product, and process teams to deploy best practices and tools for efficiency.