Livekeeping - Head - Sales - IIM/ISB/XLRI/FMS/SPJIMR/MDI

Role Overview:

- The New Sales Head will own the national tele-sales strategy and execution for Livekeeping.

- This role involves managing, scaling, and optimizing performance across multiple tele-sales centers, driving SaaS subscription growth, and building predictable revenue pipelines.

- The ideal candidate should have deep experience in tele-sales, SaaS sales, and managing distributed sales teams with the strategic acumen to scale revenues and the operational discipline to deliver consistent results.

Key Responsibilities:

- Align center-level targets with overall business revenue goals.

- Define and execute national tele-sales strategy for new customer acquisition.

- Lead and manage multiple tele-sales centers spread across India.

- Ensure consistent sales processes, scripts, and conversion practices across all centers.

- Monitor daily, weekly, and monthly performance metrics for each center.

- Use CRM data to forecast sales, measure agent productivity, and track funnel health.

- Optimize current CRM setup and implement best practices for lead capture, assignment, follow up, and closure.

- Identify drop-off points and implement strategies to improve conversion rates at each funnel stage.

- Work closely with marketing to ensure high-quality lead generation and clear qualification criteria.

- Mentor, coach, and motivate center managers and tele-sales teams.

- Build a culture of ownership, accountability, and high energy.

- Plan regular product training and sales skill enhancement sessions.

- Work closely with marketing for campaign planning, lead generation, and follow-ups.

- Use data analytics to improve targeting and productivity.

- Collect market feedback and share with product & marketing teams.

- Keep a breast of SaaS sales trends, tele-sales innovations, and competitor strategies.

Required Qualifications:

- MBA from a Top-Tier B-School (IIM, ISB, XLRI, FMS, SPJIMR, MDI, etc.).

- 5+ years of experience in sales, with at least 2 years in tele-sales leadership roles.

- Experience in SaaS sales / subscription-based sales would be plus.

- Excellent leadership, negotiation, and communication skills.