Lifecell International - General Manager - Information Technology
Role Overview:
The General Manager - IT will be responsible for defining and executing the organization's IT strategy, ensuring robust infrastructure operations, driving digital transformation, and maintaining the highest standards of information security and regulatory compliance within a healthcare environment.
Key Roles & Responsibilities:
1. IT Strategy & Governance:
- Define and execute IT strategy aligned with organizational, clinical, and business objectives.
- Establish IT governance frameworks, policies, and standard operating procedures.
- Drive digital transformation initiatives across healthcare operations.
- Ensure compliance with healthcare regulatory standards and statutory requirements.
2. Infrastructure & IT Operations:
- Manage IT infrastructure including data centers, cloud platforms, servers, networks, and end-user devices.
- Ensure high availability, performance, scalability, and reliability of mission-critical systems.
- Oversee IT service management processes including incident, problem, change, and asset management.
- Establish, maintain, and periodically test Disaster Recovery (DR) and Business Continuity Plans (BCP).
3. Information Security & ISMS (ISO/IEC 27001):
- Lead end-to-end ISMS implementation and maintenance in line with ISO/IEC 27001 standards.
- Define and enforce information security policies, procedures, and controls.
- Conduct risk assessments, risk treatment plans, and maintain the Statement of Applicability (SoA).
- Ensure compliance with healthcare data protection and information security regulations.
- Manage internal audits, external audits, surveillance audits, and certification processes.
- Oversee security incident management, breach response, root cause analysis, and corrective actions.
- Conduct periodic Vulnerability Assessments and Penetration Testing (VAPT).
- Promote information security awareness and training across the organization.
4. Compliance & Regulatory Management:
- Ensure compliance with NABL, ISO standards, and applicable healthcare regulations.
- Support statutory audits, customer audits, and regulatory inspections.
- Maintain comprehensive documentation and audit evidence for certifications and accreditations.
5. Vendor & Stakeholder Management:
- Manage IT vendors, OEMs, cloud service providers, telecom partners, and system integrators.
- Negotiate contracts, SLAs, renewals, and drive cost optimization initiatives.
- Collaborate closely with clinicians, diagnostics, operations, finance, HR, and compliance teams.
6. Budgeting & Financial Control:
- Own and manage IT budgets (CAPEX & OPEX).
- Ensure cost-effective technology investments with clear ROI and business value.
- Maintain financial controls and audit readiness for IT expenditures.
7. Team Leadership & Capability Building:
- Lead, mentor, and develop IT managers, engineers, application support, and security teams.
- Define roles, KRAs, KPIs, and performance objectives.
- Build internal capabilities in healthcare IT, cybersecurity, and compliance.
- Foster a culture of accountability, innovation, and continuous improvement.
Infrastructure & Technology Requirements:
- Strong expertise in enterprise infrastructure management and maintenance.
- Mandatory hands-on experience with cloud platforms: AWS and Azure.
- Knowledge of AI implementation and use cases will be an added advantage.
Must-Have Skills:
- Strong experience in infrastructure management and IT operations.
- Hands-on expertise in AWS and Azure cloud environments.
- In-depth knowledge of enterprise networks, cybersecurity, and IT compliance.
- Proven ability to lead IT infrastructure teams and manage enterprise-scale systems.
Additional/Preferred Requirements:
- Knowledge of ITIL processes and best practices.
- Exposure to vendor management, budgeting, and financial planning.
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