Life Pharmacy - Head - Clinical Operations

Job Role: COO - Clinical operations

Key Responsibilities:

Strategic Leadership & Expansion:

- Develop and execute strategic plans to expand clinical units across the UAE and GCC, with a strong focus on building and scaling a robust network of clinics. This includes identifying high-potential locations, overseeing setup and operational readiness, and ensuring consistent service delivery across all sites.

- Lead business development initiatives to identify new markets and growth opportunities.

- Oversee new clinic setup, licensing, and operational readiness.

Operational Excellence:

- Manage day-to-day operations across all clinical units, ensuring high standards of care and service delivery.

- Implement and monitor KPIs to drive performance, efficiency, and profitability.

- Ensure compliance with local healthcare regulations (DHA, MOH, etc.) and international standards.

Financial Management:

- Own P&L responsibilities across all units, including budgeting, forecasting, and cost control.

- Optimize resource allocation and asset utilization to maximize ROI.

- Lead revenue cycle management and financial reporting.

Team Leadership & Development:

- Build and lead cross-functional teams across clinical, administrative, and support functions.

- Foster a culture of accountability, collaboration, and continuous improvement.

- Oversee recruitment, training, and performance management of staff.

Customer Experience & Quality:

- Champion patient-centric service models to enhance satisfaction and loyalty.

- Drive quality assurance programs and implement feedback mechanisms.

- Ensure consistent service delivery across all touchpoints.

Qualifications & Experience:

- Bachelor's or Master's degree in Healthcare Management, Business Administration, or related field.

- Minimum 15+ years of experience in hospital or clinical operations, with at least 5 years in a senior leadership role.

- Proven experience in scaling multi-site clinical businesses or retail healthcare chains.

- Strong financial acumen with P&L ownership.

- Familiarity with healthcare technologies, EMR systems, and digital transformation.

- Experience with international operations or cross-border healthcare expansion is a plus.

Preferred Attributes:

- Entrepreneurial mindset with a strategic vision.

- Strong execution capabilities and operational discipline.

- Excellent communication, negotiation, and stakeholder management skills.

- Ability to thrive in a fast-paced, growth-oriented environment.