eCommerce Head - Retail Healthcare Segment Role Overview: We are looking for an experienced and commercially driven Head of E-commerce to lead our digital retail operations, with experience across healthcare hypermarkets, supermarkets, and dark store formats. This pivotal role will oversee the end-to-end online business strategy and operations-driving revenue growth, profitability, and customer experience in a highly competitive and fast-paced retail environment. Key Responsibilities: Strategic Leadership: - Develop and execute a comprehensive e-commerce strategy aligned with business objectives across pharmacy, grocery, and dark store categories. - Scale digital operations across platforms (own website, mobile app, marketplaces) while integrating with offline retail and dark store networks. - Lead the digital transformation of traditional retail into a seamless omnichannel experience. P&L Ownership: - Own and manage the full e-commerce P&L, including revenue, margins, operating costs, and ROI. - Set aggressive growth targets and manage commercial performance on a daily, weekly, and monthly basis. - Optimize category profitability, pricing strategies, and promotional effectiveness. Digital Marketing & Customer Growth: - Drive customer acquisition and retention through performance marketing (SEM, SEO, display, paid social, email). - Collaborate with CRM and loyalty teams to increase LTV and repeat purchases, especially in healthcare and grocery segments. - Leverage analytics to personalize the customer journey and optimize conversion rates. Platform Management & UX: - Oversee all digital touchpoints-website, app, and integrations with aggregators. - Ensure a seamless and mobile-optimized user experience across all devices. - Implement customer feedback loops and A/B testing to continuously enhance digital UX. Category Management & Online Merchandising: - Work closely with pharmacy, FMCG, and fresh food category managers to optimize online assortments and stock availability. - Lead online trading activities including daily deals, health campaigns, and seasonal promotions. - Drive cross-selling and upselling strategies, especially for health & wellness products. Operations & Fulfillment: - Partner with supply chain and logistics teams to ensure rapid and cost-efficient delivery via dark stores, in-store picking, and last-mile providers. - Ensure accurate stock visibility and fulfillment SLAs across all platforms. - Optimize return processes and customer service support. Requirements: - Min 8+ years of experience in e-commerce leadership roles within grocery, healthcare retail, or Q-commerce (quick commerce). - Proven track record managing e-commerce P&L and delivering revenue and profit targets. - Knowledge of the UAE retail landscape, online shopper behavior, and delivery logistics. - Experience in managing dark store models, rapid delivery platforms, and digital integrations. - Familiarity with major e-commerce platforms (Magento, Shopify, Salesforce Commerce Cloud), apps, and UAE-based marketplaces. - Excellent leadership and cross-functional collaboration skills. - Experience with regulated healthcare/pharmacy retail desirable.

Dubai

Overseas/International

Middle East

Life Pharmacy - eCommerce Head - Retail Healthcare Segment 

Job Description for Life Pharmacy - eCommerce Head - Retail Healthcare Segment  in Life Healthcare Group in  Dubai Overseas/International Middle East for (15-20) years of experience. Apply Now!