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Job Purpose: - Overall responsible for the implementation of process improvement initiatives to enhance operational efficiency, service delivery and to create a continuous improvement culture within the division - Accountable for increasing the awareness levels of the staff in the various processes and service quality. This includes focusing on creating a work environment that engages employees at all levels in the business to help drive out unnecessary (non-value adding) work, improve and simplify processes, and continually reduce operational costs - Ensure delivery of business process improvement initiatives through the implementation of predetermined/agreed synergies - Provide strong management guidance and direction across all business products and process improvement opportunities using LEAN/Six Sigma and Change Management methodologies. - Ensure the timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training where required - The role will also play a key role in monitoring, assessing and developing required performance management and Quality Scorecards applicable to the respective functions Duties and Responsibilities: - Champion Continuous Process improvement, change culture and quality service delivery across Operations - Lead and execute various projects/initiative, which are based on the framework of Business Process Improvement of operational excellence, entailing projects ranging from mid-sized process improvements to major business transformation initiatives - Responsible for efficient execution and effective implementation of all process re-engineering, change and quality projects across operations. - Conduct processes reviews to eliminate duplication of activities and reduction in cost. - Correct workload balance across process flows and align to staff productivity and SLA- s - Create a culture of - first time right- in the overall process. - Develop job profiles and KPIs and process for performance measurement and effective productivity tracking. - Developing Talent Management processes (e.g. Performance Management Systems, Succession planning, Recruitment and selection) - Understand business needs/expectations; review SLA's between Business &amp; Operations. - Ensure all process/practices are in compliance with the Bank's risk and procedures to minimize risk exposure. - Compiles and prepares reports, presentations and other documents as instructed by the head of department. - Build effective relationships, influence and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence - Reinforces strategic change, through effective and receptive change management practice and sponsors structured change management. - Perform diagnostics on identified areas of business to establish the area of improvement and define problems and propose solutions. - Perform change management planning to develop the necessary assets to perform a change such as change charter, change plan, communication plan, steering and working committee groups, stakeholder list and the list of all tools that may be required to accomplish a change project - Ensure scorecards are developed and monitored in order to monitor progress towards established goals. - Designing operating models and organization structure strategies - Co-operates with Finance, Risk, Business and Operations colleagues in process design to ensure that potential operating efficiencies and synergies are recognized and reflected in process design and development and that processes are workable on implementation and will meet end user needs. - Designs and leads workshops for managers and supervisors on the performance management process and procedures - Identify opportunities for cost reductions and service quality improvements. - Evaluate data and perform statistical analysis to identify improvement opportunities as well as associated issues and Risks - Periodically review the operations processes to identify risks, plug the gaps, implement Quick fixes on process issues, update procedures and share best practices to actively participate in the improvement of overall operations. - Ensure operations processes are in compliance with established policies as well as regulatory standards. - Assists in the development and implementation of business measurement tools - Explores and drives the change to create automation of process/ reports across all existing processes as well as service delivery procedures under discussion. - Manages the development and implementation of communication processes and training programs to support business process change - Review and amend project execution procedures and other related tasks such as estimation, planning, reporting, and project coordination and cost reporting. - Contribute to the formulation of strategic and medium-term business plans; provide a robust challenge to the businesses and oversee implementation. - Support and guide businesses by providing financial expertise, advice and an independent challenge to the businesses regarding day-to-day performance issues, through in-depth variance analysis of the financial performances. - Provide proactive analytical and strategic insights on business performance. - Perform any other duties or responsibilities consistent with the employee Role and assigned by the management.

Bangalore

Licious - Operations Excellence Role - Six Sigma 

Job Description for Licious - Operations Excellence Role - Six Sigma  in Licious in  Bangalore for (3-7) years of experience. Apply Now!

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