We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends.

We pride ourselves on being India's most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!.

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on..

The role:

- The Head Training & Development (Retail stores) will be responsible for defining and delivering the training strategy for Licious' offline stores.

- This role will design scalable training frameworks while also owning execution: ensuring store teams are consistently trained on product knowledge, hygiene, customer obsession and service excellence.

- You will be building the offline training foundation that eventually plugs into the Licious Academy and will play a key role in preparing the organisation for rapid store expansion.

Have you got an awesome appetite for ?.

- Defining the offline training vision and roadmap in line with Licious' store expansion plans.

- Designing structured onboarding, refresher and certification programs for store teams.

- Translating Licious' quality, hygiene, and service standards into simple, scalable training modules.

- Ensuring store teams are trained on core meat knowledge including handling, storage, hygiene and butchery skills.

- Building customer obsession through grooming, service etiquette, communication and product storytelling training.

- Creating role-based training journeys for store staff, supervisors and store managers.

- Driving consistency of training execution across all stores while allowing for local operational realities.

- Partnering closely with Store Operations to identify capability gaps and address them proactively.

- Setting up mechanisms to track training effectiveness, skill adoption and on-ground impact.

- Supporting store audits, quality checks, and certification processes.

- Continuously improving training content based on store performance, customer feedback and business needs.

- Preparing the offline training charter to scale as the Licious Academy matures.

We hope that you:

- Bring 10-12 years of experience in training, learning & development or capability building in QSR, retail, food & beverage or hospitality environments.

- Have experience designing training programs; not just delivering them.

- Are equally comfortable setting direction and rolling up your sleeves to execute.

- Have trained frontline, store or operations teams in SOP-driven, customer-facing environments.

- Are comfortable spending time on the floor to observe, coach and correct in real time.

- Have strong communication skills and a natural ability to influence without authority.

- Are highly process-oriented, with a strong eye for quality and consistency.

- Are customer-obsessed and believe training is a key driver of business outcomes.

- Are excited to learn the meat category deeply and grow into a broader academy leadership role.