Level AI - Senior Product Marketing Manager

- Are you interested in the next generation of Artificial Intelligence and Natural Language Processing? Then, read on.

- Level AI is on a mission to redefine the customer service industry by putting the latest AI/ML advances in the hands of customer care agents so they can solve any customer issues at record speed, creating both happier customers and agents.

- Join us in our quest to equip call centers with cutting-edge technologies so that they can put the human back into the customer care experience.

- Level AI (https://thelevel.ai/) is a hyper-growth, series C, Silicon Valley-based startup backed by Battery Ventures.

- We've assembled a seasoned team with leaders from organizations such as Amazon Alexa, Facebook, Google, Figma, Freshworks, and Medallia, among others.

Responsibilities :

- Work closely with the product team and articulate crisply and clearly the capabilities, functionalities, and business benefits of our products and solutions in customer-facing material such as datasheets, website landing pages, videos, and sales decks.

- Be Level AI expert and thought leader on the customer, the industry trends, and the players in the market.

- Become the go-to person for sales, marketing, and customer success teams to understand the ins and outs of our product.

- Work closely with the product management team to understand the product roadmap and translate that into marketing strategies: plan and execute on launch plansDevelop product capabilities' positioning that differentiates Level AI by understanding customer pain points.

- Tailor messaging to persona and test.

- Collaborate with sales and customer success teams to develop sales enablement materials including: sales presentations, datasheets, customer testimonials case studies, demo videos, marketing videos and tutorial videos.

- Document and keep a tab on market trends and competitive forces.

- Partner with the product team to develop the product roadmap.

Skills/Competencies:

- Passionate about great enterprise software, AI, and product marketing.

- Experience in AI, SaaS, Contact Center preferred.

- Strategic: understand the space, the customer, and the criticality of his/her role in the organization.

- Self-sufficient: can produce customer-facing brochures, landing pages, training videos, and slide presentations with minimal supervision and guidance.

- Excellent verbal communicator.

Requirements :

- Bachelor's degree, Master's degree a plusTop academic achievements.

- 4+ years of Product marketing experience in Enterprise Software (experience in SaaS, AI, Contact Center or an early-stage startup environment is a huge plus).

- Client-facing experience.