Company Overview:

Lenskart is a leading omnichannel eyewear retailer that has revolutionized the optical industry in India and beyond. By integrating a vast online platform with a massive network of physical retail stores, the company provides high-quality, affordable eyewear solutions to millions of customers. Operating at the intersection of technology, fashion, and healthcare, Lenskart continues to scale rapidly, driven by a commitment to customer-centric innovation and operational excellence across its diverse markets.

Role Overview:

The Zonal Leader will serve as a pivotal business head responsible for driving the growth, profitability, and operational efficiency of Lenskart's retail footprint across Assam, Delhi NCR, or Kolkata. This role involves leading large-scale retail operations, mentoring regional teams, and executing sales strategies that align with the company's aggressive expansion goals. You will work closely with cross-functional stakeholders, including supply chain, marketing, and product teams, to ensure a seamless customer experience while maintaining strict adherence to P&L targets and process standards.

Key Responsibilities:

- Oversee the end-to-end P&L for the assigned zone to ensure sustainable revenue growth and cost optimization.

- Drive retail operations excellence by implementing standardized processes that enhance store productivity and inventory management.

- Formulate and execute localized sales strategies based on market intelligence to capture greater market share in competitive regions.

- Lead and mentor a diverse team of area managers and store personnel to foster a high-performance culture focused on customer satisfaction.

- Collaborate with the central strategy team to translate organizational goals into actionable regional plans that improve customer experience metrics.

- Monitor key performance indicators to identify operational bottlenecks and implement corrective measures to maintain service quality.

Required Skillset:

- Demonstrated ability to manage large-scale retail operations with a focus on P&L accountability and business growth.

- Proven expertise in developing and executing sales strategies that leverage market intelligence to drive competitive advantage.

- Strong leadership capabilities to manage and inspire large, geographically dispersed teams across diverse cultural landscapes.

- Exceptional analytical skills to interpret complex data sets and translate them into actionable operational improvements.

- Ability to navigate high-pressure environments while maintaining a focus on long-term process excellence and customer-centricity.

- Excellent communication and stakeholder management skills to influence cross-functional teams and senior leadership.

- A postgraduate degree from a premier business school is preferred, complemented by 7 - 15 years of experience in retail, FMCG, or consumer-facing industries.

- High adaptability to an on-site work environment, requiring frequent travel and deep engagement with regional retail teams.