Company Overview:

Lenskart is a leading omnichannel eyewear retailer that has revolutionized the vision care industry by integrating technology with a seamless retail experience. Operating across India, Singapore, and the Middle East, the company manages an extensive network of physical stores alongside a robust digital platform. By controlling the entire supply chain - from design and manufacturing to last-mile delivery - Lenskart provides high-quality, affordable eyewear to millions of customers, consistently setting benchmarks for scale and operational efficiency in the retail sector.

Role Overview:

As a Program Manager at Lenskart, you will sit at the intersection of strategy and execution, driving high-impact initiatives that scale our retail and digital operations. You will work closely with cross-functional leadership, including product, supply chain, and retail operations teams, to translate corporate objectives into actionable programs. Your day-to-day will involve navigating complex business challenges, ensuring process excellence, and aligning diverse stakeholders to deliver measurable improvements in customer success and revenue growth. This role is pivotal in shaping how Lenskart delivers value to its customers while maintaining operational agility in a fast-paced, high-growth environment.

Key Responsibilities:

- Lead end-to-end program lifecycles by defining clear project milestones and ensuring timely delivery of strategic initiatives across the organization.

- Collaborate with senior stakeholders to align program goals with corporate strategy, ensuring that retail and revenue planning efforts are synchronized with business priorities.

- Implement process excellence frameworks to identify operational bottlenecks and improve efficiency across the retail and supply chain ecosystem.

- Monitor key performance indicators to track the impact of programs on customer success, providing data-driven insights to leadership for continuous improvement.

- Manage cross-departmental dependencies to ensure seamless execution of large-scale projects, mitigating risks before they impact business outcomes.

- Drive revenue planning initiatives by analyzing market trends and operational data to optimize resource allocation and store performance.

- Facilitate communication between technical and non-technical teams to ensure clarity, accountability, and alignment on project deliverables.

Required Skillset:

- Demonstrated ability to manage complex programs with a track record of delivering results in a high-growth retail or e-commerce environment.

- Exceptional stakeholder management skills, with the ability to influence cross-functional teams and senior leadership through data-backed insights.

- Strong foundation in strategic planning and corporate strategy, with the capability to translate high-level business goals into granular execution plans.

- Proven expertise in process excellence, utilizing analytical frameworks to streamline operations and enhance customer-facing outcomes.

- Proficiency in revenue and retail planning, with a deep understanding of the metrics that drive profitability and customer satisfaction in an omnichannel setup.

- Excellent communication and interpersonal skills, essential for navigating a collaborative, fast-paced culture in our Delhi NCR office.

- A minimum of 4 - 10 years of professional experience in program management, consulting, or operations roles.

- Educational background from a premier institute is preferred, reflecting a strong analytical mindset and problem-solving capability.