Lenskart - Program Manager

Program Manager (5-8 yrs)

About the Role:

The responsibilities of the Program Manager would be as follows:

- Plan and execute multiple projects, collaborating cross functionally/geographically.

- Design and develop processes to simplify operations and improve customer experience.

- Develop metrics and mechanisms to improve efficiencies and customer experience.

- Own weekly, monthly and quarterly business review documentation including tracking, executing and communicating status of action items to senior stakeholders.

- Lead annual planning exercise, conceptualizing new work streams and converting it to workable operational plans including staffing plans, tooling plans and process design.

- Five plus years of project management experience in a reputed multinational organization.

- Self-driven person who thrives in an ambiguous environment.

- Analytical thinker with structured problem solving skills.

- Process design and process improvement capabilities.

- Demonstrated ability to logically influence peers, stakeholders and senior leaders.

- Result oriented with strong planning and execution skills.

- Exceptionally strong written and verbal communication skills.

- Sound judgment and flexibility in balancing multiple programs to meet tight deadlines.

Basic Qualifications:

- 3+ years of program or project management experience.

- 3+ years of working cross functionally with tech and non-tech teams experience.

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.

- Experience defining program requirements and using data and metrics to determine improvements.

Preferred Qualifications:

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience.

- 3+ years of driving process improvements experience.

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.

- Experience building processes, project management, and schedules.