Lenskart - Area Operations Manager

1. Behavioral Expectations:

- Ownership: Takes full accountability for area performance in terms of all metrics (sales, CX, operations).

- Speed & Proactiveness: Acts quickly on issues; anticipates risks.

- People Leadership: Coaches Store Directors, builds strong teams, addresses underperformance firmly.

- Customer Mindset: Prioritizes customer experience and service consistency.

- Execution Discipline: Ensures standards are followed without constant follow-up.

2. Functional Competencies:

- Business Management: Drives revenue through key levers (conversion, productivity, ATV).

- Multi-Store Control: Runs structured reviews; identifies and fixes performance gaps early.

- Field Effectiveness: Strong store presence; improves weak stores within 6090 days.

- Operational Control: Maintains strong audit scores, inventory discipline, and SOP adherence.

- Stakeholder Management: Works effectively with HR, Supply Chain, and Training to resolve issues.